Elsevier is seeking a Digital Customer Success Manager, Global to design and deliver digital engagement programs that help customers realize value from solutions throughout their lifecycle.
You will work with Customer Success Leaders and cross-functional teams to create personalized journeys, leverage Gainsight and other platforms, and enable CS teams to focus on high-value interactions while driving adoption, health, retention, and renewal readiness.
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Global Digital Customer Success Architect employer: RELX International
Elsevier is an exceptional employer, offering a dynamic work environment where innovation meets purpose. As a leader in research analytics, we provide our employees with ample opportunities for professional growth, a strong focus on work-life balance, and a culture that values collaboration and creativity. Join us in shaping the future of research while enjoying benefits like flexible working hours, wellbeing initiatives, and support for continuous learning.
