LexisNexis Risk Solutions in the United Kingdom (Cardiff) is seeking a Customer Support Team Lead to own both operational delivery and strategic improvements within the Customer Support function. You will lead a high-performing team while remaining hands-on, supporting customer requests and driving service excellence.
This role offers the chance to influence customer outcomes, enhance processes, and foster a collaborative culture built on trust, accountability and innovation.
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Customer Support Team Lead — Operational Excellence in Cardiff employer: RELX International
Elsevier is an exceptional employer, offering a dynamic work environment where innovation meets purpose. As a leader in research analytics, we provide our employees with ample opportunities for professional growth, a strong focus on work-life balance, and a culture that values collaboration and creativity. Join us in shaping the future of research while enjoying benefits like flexible working hours, wellbeing initiatives, and support for continuous learning.
