RELX International seeks an Account Care Agent to provide high-quality voice and digital support for customers on account, billing, subscription, and service-related needs. You will own the next best action, coordinate handoffs, and deliver needs-based recommendations with empathy and clear explanation.
The role requires strong English, problem-solving ability, and experience in customer service. You will work across multiple channels, document thoroughly, and use approved AI tools responsibly
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Account Care Specialist - Billing & Support employer: RELX International
Elsevier is an exceptional employer, offering a dynamic work environment where innovation meets purpose. As a leader in research analytics, we provide our employees with ample opportunities for professional growth, a strong focus on work-life balance, and a culture that values collaboration and creativity. Join us in shaping the future of research while enjoying benefits like flexible working hours, wellbeing initiatives, and support for continuous learning.
