At a Glance
- Tasks: Lead a team in developing scalable ServiceNow solutions and mentor fellow developers.
- Company: Join LexisNexis® Risk Solutions, a leader in data analytics and risk management.
- Benefits: Enjoy competitive pay, flexible work options, and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on strategic platform evolution.
- Why this job: Make a real impact by driving innovation and improving operational efficiency.
- Qualifications: Hands-on experience with ServiceNow and strong leadership skills required.
The predicted salary is between 70000 - 90000 £ per year.
Are you a hands‑on ServiceNow expert who enjoys leading from the front while building scalable solutions across ITSM and ITAM (HAM Pro/SAM Pro)? Do you thrive in a technical leadership role where you can mentor developers, design enterprise‑grade ServiceNow solutions, and drive platform innovation through automation and integrations?
About the Business: LexisNexis® Risk Solutions provides customers with solutions and decision tools that combine public and industry specific content with advanced technology and analytics to assist them in evaluating and predicting risk and enhancing operational efficiency. We use the power of data and advanced analytics to help our customers make better, timelier decisions. By bringing clarity to information, we ultimately help make communities safer, insurance rates more accurate, commerce more transparent, business decisions easier and processes more efficient.
About the Team: The IT Asset Management (ITAM) and IT Service Management (ITSM) team is responsible for the design, delivery, governance, and continuous improvement of the ServiceNow platform across HAM, SAM, Incident, Major Incident, Problem, Request, Change, DevOps, SPM, and FedRAMP. The team partners closely with ITOM, Architecture, Systems Administration, Security, and other technology teams to deliver scalable, secure, and efficient platform solutions through workflow development, integrations, automation, asset lifecycle management, governance, reporting, and operational process improvement. As the platform continues to mature, the team is evolving from a primarily implementation‑focused model to a more strategic, product and engineering‑led function, progressing through a “crawl, walk, run” maturity journey focused on expanding feature adoption, enhancing integrations and automation, and driving operational efficiency and business value across the enterprise.
About the Role: We are seeking a hands‑on ServiceNow Software Engineer Lead to act as the technical lead and working manager for our ServiceNow development team, with a strong focus on ServiceNow IT Service Management (ITSM) and IT Asset Management (ITAM), including Hardware Asset Management (HAM Pro) and Software Asset Management (SAM Pro). This is a technical leadership role, not a purely managerial or administrative position. The successful candidate will remain hands‑on with development while leading and mentoring a small team of ServiceNow Software Engineers, ensuring high‑quality engineering and alignment with platform architecture and enterprise standards. You will be responsible for technical leadership, platform engineering, solution design, and development governance, working closely with Architecture, Product Owners, and cross‑functional teams to deliver scalable ServiceNow solutions.
Responsibilities:
- Act as the technical lead and primary escalation point for ServiceNow developers.
- Provide hands‑on guidance in development, including Business Rules, Script Includes, Client Scripts, Flow Designer, UI Actions, Service Portal components, Scoped Applications, and APIs.
- Lead code reviews, enforce development standards, and ensure best practices are followed.
- Mentor and coach developers, supporting their technical growth and capability development.
- Manage technical delivery across sprints, ensuring alignment with priorities and capacity.
ServiceNow Software Engineering Tech Lead employer: RELX INC
LexisNexis® Risk Solutions is an exceptional employer that fosters a collaborative and innovative work culture, where technical leaders can thrive while mentoring the next generation of ServiceNow developers. With a strong emphasis on employee growth and continuous improvement, we offer opportunities to engage in cutting-edge projects that enhance operational efficiency and drive platform innovation. Located in a dynamic environment, our team is dedicated to making impactful decisions that contribute to safer communities and more transparent business practices.
StudySmarter Expert Advice🤫
We think this is how you could land ServiceNow Software Engineering Tech Lead
✨Tip Number 1
Network like a pro! Reach out to your connections in the ServiceNow community or tech circles. Attend meetups, webinars, or conferences where you can chat with potential employers and showcase your expertise.
✨Tip Number 2
Show off your skills! Create a portfolio of your best ServiceNow projects. Whether it's a cool automation script or a slick integration, having tangible examples of your work can really impress hiring managers.
✨Tip Number 3
Prepare for those interviews! Brush up on common technical questions related to ITSM and ITAM. Be ready to discuss how you've led teams and tackled challenges in your previous roles—this is your chance to shine!
✨Tip Number 4
Don't forget to apply through our website! We love seeing candidates who are genuinely interested in joining our team. Plus, it gives you a better chance to stand out in the application process.
We think you need these skills to ace ServiceNow Software Engineering Tech Lead
Some tips for your application 🫡
Show Your ServiceNow Skills:Make sure to highlight your hands-on experience with ServiceNow in your application. We want to see how you've tackled ITSM and ITAM challenges, so share specific examples of your work that demonstrate your expertise.
Emphasise Leadership Experience:Since this role is all about technical leadership, don’t forget to mention any experience you have in mentoring or leading teams. We love seeing how you've guided others and contributed to their growth, so let us know!
Tailor Your Application:Take a moment to customise your application for this role. Use the job description as a guide and align your skills and experiences with what we’re looking for. This shows us you’re genuinely interested and have done your homework!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at RELX INC
✨Know Your ServiceNow Inside Out
Make sure you’re well-versed in all things ServiceNow, especially ITSM and ITAM. Brush up on your knowledge of Business Rules, Script Includes, and Flow Designer. Being able to discuss specific examples of how you've implemented these features will show your hands-on expertise.
✨Showcase Your Leadership Skills
Since this role is about technical leadership, be prepared to share experiences where you've led a team or mentored developers. Highlight how you’ve driven platform innovation and improved processes through automation and integrations. This will demonstrate your ability to lead from the front.
✨Prepare for Technical Questions
Expect in-depth technical questions related to ServiceNow development. Practice explaining your thought process when solving complex problems or designing scalable solutions. This will help you convey your technical acumen and problem-solving skills effectively.
✨Align with Their Vision
Familiarise yourself with the company’s goals around operational efficiency and risk management. Be ready to discuss how your experience aligns with their strategic direction, particularly in enhancing integrations and driving business value across the enterprise.
