At a Glance
- Tasks: Lead global UX operations and accessibility to enhance user experiences for millions.
- Company: Join a leading global information and analytics company dedicated to advancing knowledge.
- Benefits: Competitive salary, comprehensive benefits, and a commitment to your well-being.
- Other info: Dynamic team environment with opportunities for impactful change and career growth.
- Why this job: Shape the future of knowledge and decision-making on a global scale.
- Qualifications: 12+ years in UX leadership with expertise in accessibility and design operations.
The predicted salary is between 100000 - 150000 £ per year.
Ready to scale UX operations and accessibility at enterprise level—and shape how millions access knowledge globally? Do you want to lead global UX, accessibility, and design operations at the point where strategy, impact, and inclusion meet?
About our Team: The Global UX team at Elsevier is a diverse, multidisciplinary group of designers, researchers, and content specialists dedicated to creating intuitive, impactful experiences for customers around the world. We work at the intersection of user needs, business strategy, and technology to shape products and services that help researchers, clinicians, educators, and institutions make better decisions faster. Our team partners closely with product, engineering, data, and commercial leaders to turn complex challenges into simple, trusted experiences. We value curiosity, collaboration, and evidence-based design, and we are committed to raising the quality and consistency of experiences across Elsevier’s global portfolio. Joining the team means helping define the future of knowledge, insight, and decision-making at scale.
About the role: The Senior Director of UX Operations & Accessibility will lead the strategy, governance, and operational excellence of UX across Elsevier’s global product ecosystem. This role is responsible for scaling UX operations, advancing enterprise accessibility maturity, and ensuring inclusive, research informed user experiences across platforms used by researchers, clinicians, librarians, educators, and students worldwide. Operating at the intersection of design, product, engineering, compliance, and business strategy, this leader ensures UX practices are efficient, measurable, inclusive, and aligned with Elsevier’s mission to advance knowledge and improve outcomes.
Responsibilities:
- Define and implement a global UX Operations strategy across business units and product lines
- Establish standardised UX processes for research intake, design workflows, tooling, and governance
- Drive adoption and governance of enterprise design systems and cross platform consistency
- Lead UX resource planning, vendor management, and budget oversight
- Develop UX metrics, dashboards, and KPIs aligned to product and business outcomes
- Champion UX operational maturity across distributed, global UX teams
- Own the enterprise accessibility strategy aligned with global standards (WCAG, ADA, EN 301 549)
- Lead accessibility audits, remediation initiatives, and ongoing compliance monitoring
- Build scalable UX research operations including participant management, tools, and insights repositories
- Act as an executive advocate for user centered, inclusive, and ethical design across the organization
Requirements:
- 12+ years’ experience in UX, Design Operations, or Digital Experience leadership
- 5+ years’ experience leading global, multidisciplinary UX teams
- Proven experience building and scaling UX Operations functions
- Deep expertise in accessibility standards and regulatory requirements
- Experience working within enterprise SaaS, digital publishing, health tech, or data driven environments
- Strong understanding of design systems and scalable UX governance models
- Demonstrated ability to align UX metrics with business and product impact
- Executive level communication skills with the ability to influence senior stakeholders
- Strong knowledge of UX research methodologies and experimentation frameworks
- Experience driving organizational change in complex, matrixed global organizations
About the business: A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. What you do every day will help advance science and healthcare to advance human progress.
Senior Director of UX Operations & Accessibility employer: RELX INC
At Elsevier, we pride ourselves on being an exceptional employer that champions innovation and inclusivity in the workplace. Our Global UX team fosters a collaborative culture where diverse perspectives are valued, providing ample opportunities for professional growth and development. With a commitment to employee well-being and a focus on meaningful work that impacts millions globally, joining us means being part of a mission-driven organisation dedicated to advancing knowledge and improving health outcomes.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Director of UX Operations & Accessibility
✨Tip Number 1
Network like a pro! Reach out to folks in the UX and accessibility space on LinkedIn or at industry events. A friendly chat can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work in UX operations and accessibility. Make it easy for potential employers to see how you can make an impact.
✨Tip Number 3
Prepare for interviews by researching the company’s UX practices and accessibility initiatives. Tailor your responses to show how your experience aligns with their goals—this will impress them!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Director of UX Operations & Accessibility
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in UX operations and accessibility. We want to see how your skills align with our mission at StudySmarter, so don’t hold back on showcasing relevant projects!
Showcase Your Leadership Skills:As a Senior Director, we’re looking for someone who can lead and inspire teams. Use your application to share examples of how you've successfully managed global UX teams and driven operational excellence in previous roles.
Highlight Your Accessibility Expertise:Accessibility is key for us! Be sure to detail your experience with accessibility standards and how you’ve implemented inclusive design practices in your past work. This will show us that you’re the right fit for advancing our accessibility strategy.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our team and values!
How to prepare for a job interview at RELX INC
✨Know Your UX Operations Inside Out
Before the interview, dive deep into the specifics of UX operations and accessibility. Familiarise yourself with the latest trends, tools, and methodologies in the field. Be ready to discuss how you would implement a global UX operations strategy and what standardised processes you would establish.
✨Showcase Your Leadership Experience
Highlight your experience leading multidisciplinary teams. Prepare examples that demonstrate your ability to drive collaboration across design, product, and engineering. Discuss how you've influenced senior stakeholders and led organisational change in complex environments.
✨Be Ready to Talk Accessibility
Given the focus on accessibility, brush up on WCAG, ADA, and EN 301 549 standards. Be prepared to share your experience with accessibility audits and remediation initiatives. Show how you can champion inclusive design practices within an organisation.
✨Align UX Metrics with Business Goals
Think about how you would develop UX metrics and KPIs that align with product and business outcomes. Be ready to discuss your approach to measuring success in UX operations and how you would communicate these insights to stakeholders.
