At a Glance
- Tasks: Build strong client relationships and drive partner success in a dynamic environment.
- Company: Join LexisNexis Risk Solutions, a global leader in risk and fraud solutions.
- Benefits: Competitive salary, career development, and global wellbeing initiatives.
- Other info: Flexible hybrid working model with opportunities for professional growth.
- Why this job: Make a real impact by supporting partners and driving meaningful growth.
- Qualifications: 2-4 years in account management or customer success with strong relationship skills.
The predicted salary is between 40000 - 50000 £ per year.
Are you passionate about building strong client relationships and driving meaningful growth? Would you like to join a global leader in risk, fraud, and identity solutions?
About the Team
At LexisNexis Risk Solutions, we partner with organisations to solve some of the world’s most complex risk challenges. Our team works at the forefront of fraud prevention, identity verification, and financial crime compliance, delivering solutions that help customers grow, improve efficiency, and enhance customer experiences. You’ll be joining a high-performing, collaborative sales team that’s focused on delivering value through strong partnerships and long-term customer success.
About the Role
We’re looking for a Partner Success Manager to support and grow our partner channel, which represents a significant portion of our overall business. This is a relationship-focused role where you will manage a portfolio of strategic partners, ensure successful adoption of our solutions, drive retention and growth. You’ll work closely with Partner Business Development Managers to support both existing relationships and new opportunities. This is an excellent opportunity for a motivated, early-career professional looking to build a long-term career in account management within a global organisation.
Responsibilities
- Build and maintain strong, trusted relationships with partners
- Drive partner success through adoption, engagement, and retention strategies
- Coordinate and facilitate Quarterly Business Reviews (QBRs) with key partners
- Support onboarding, training, and ongoing partner enablement
- Identify opportunities for upselling and cross-selling (in partnership with BDMs)
- Act as a central point of coordination between partners and internal teams
- Prepare presentations, reports, and partner engagement materials
- Manage day-to-day partner requests, including onboarding and administrative processes
- Collaborate with sales, product, and operations teams to ensure seamless partner experience
- Occasional travel
Requirements
- Proven experience in account management, customer success, or partner management (approx. 2–4 years)
- Strong ability to build and maintain lasting client relationships
- Excellent communication and stakeholder management skills
- Comfortable balancing client-facing activity with administrative responsibilities
- Ability to work independently and manage multiple priorities
- Strong problem-solving mindset with a proactive approach
- Experience in SaaS, technology, or risk-related industries is highly regarded
- Exposure to partner or channel ecosystems is advantageous
- Familiarity with CRM tools (e.g. Salesforce) preferred
Work in a way that works for you
We promote flexibility and a healthy work-life balance. This role is for our office in Frankfurt with a hybrid working model (typically 2 days in the office), alongside opportunities to engage with partners both virtually and face-to-face.
Benefits
- Competitive salary and incentive structure.
- Clear career development pathways across sales and account management.
- Access to learning and development resources.
- Global benefits and wellbeing initiatives.
- Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Visit https://www.relx.com/careers/join-us/benefits to access benefits specific to your location.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Partner Success Manager (m/f/d) employer: RELX INC
At LexisNexis Risk Solutions, we pride ourselves on fostering a dynamic and inclusive work environment that champions employee growth and well-being. As a Partner Success Manager in our Frankfurt office, you will benefit from a competitive salary, clear career development pathways, and a hybrid working model that promotes work-life balance. Join our collaborative team where your contributions directly impact client relationships and drive meaningful growth in a global leader in risk solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Manager (m/f/d)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RELX INC. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RELX INC before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partner Success Manager (m/f/d)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RELX INC:Your cover letter is your chance to shine! Tell us why you want to work at RELX INC specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RELX INC!
How to prepare for a job interview at RELX INC
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
