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For Companies At a Glance
- Tasks: Support pre-sales activities and guide customers through their journey with tailored solutions.
- Company: Join Elsevier, a global leader in information analytics for science and healthcare.
- Benefits: Enjoy flexible hours, wellbeing initiatives, and opportunities for professional growth.
- Why this job: Make a real impact by helping professionals advance science and improve healthcare.
- Qualifications: Strong technical expertise and excellent communication skills are essential.
- Other info: Collaborative environment with a focus on trust and customer success.
The predicted salary is between 36000 - 60000 £ per year.
About The Company
Elsevier is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity. We serve the research, academic and clinical communities through the application of technology and analytics to content. In this way, we empower those communities to contribute to social progress, to enhance human well‑being and to share and expand the breadth of human knowledge.
About the Role
The Solution Consultant is a subject‑matter expert who supports pre‑sales activities and provides specialized guidance throughout the customer journey. You will collaborate closely with Sales to understand customer needs, design effective solution approaches, and demonstrate product value. You may also support Customer Success Managers (CSMs) with advanced solution knowledge when complex questions arise or when technical training is required. This role involves building strong, trust‑based relationships quickly and contributing to both commercial success and customer outcomes.
Responsibilities
- Pre‑Sales Support
- Partner with Sales to understand customer challenges and propose tailored solution strategies.
- Deliver clear, engaging demonstrations and workshops that communicate product capabilities and business impact.
- Serve as a trusted advisor by providing expert solution guidance throughout the sales cycle.
- Post‑Sales Enablement
- Support CSMs with advanced product knowledge for complex customer questions or escalations.
- Provide deep‑dive demos, training sessions, and technical workshops as needed.
- Offer insights that help optimize product adoption and usage.
- Collaborate with internal teams to share customer needs and industry best practices.
- Cross‑Functional Collaboration
- Act as a connection point between customers, Sales, Customer Success, Data Solutions, and Product teams.
- Share feedback that informs product enhancements and roadmap planning.
- Provide coaching that helps CSMs build confidence and capability in product‑related topics.
- Stay current on industry trends, customer needs, and emerging technologies.
- Operational Excellence
- Track and report on engagement activities and demo effectiveness.
- Contribute to processes, playbooks, and materials that improve the pre‑ and post‑sales experience.
- Manage multiple engagements and internal requests, prioritizing tasks effectively.
Requirements
- Strong expertise in Engineering or the ability to learn complex technical concepts quickly.
- Experience in customer‑facing roles such as consulting, customer success, pre‑sales, or account management.
- Excellent communication and presentation skills for diverse audiences.
- Analytical and consultative mindset with the ability to understand requirements and offer clear recommendations.
- Effective time‑management and prioritization skills.
- Strong interpersonal skills and the ability to build trust across teams and with customers.
- Additional European languages are welcome but not required.
Work in a way that works for you
We promote a healthy work/life balance across the organization. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long‑term goals. Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive.
Equal Opportunity Employer
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1‑855‑833‑5120.
Solution Consultant in London employer: RELX INC
Contact Detail:
RELX INC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Solution Consultant in London
✨Tip Number 1
Get to know the company inside out! Research Elsevier's mission, values, and recent projects. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your pitch! Prepare a short, engaging introduction about yourself that highlights your relevant experience and skills. This will help you make a great first impression during interviews or networking events.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to referrals, which can be a game-changer in landing that job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the team at Elsevier.
We think you need these skills to ace Solution Consultant in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Solution Consultant role. Highlight your relevant experience in customer-facing roles and showcase how your skills align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of interaction with customers and internal teams, it's crucial to demonstrate your excellent communication skills. Use clear and engaging language in your application to reflect how you would communicate with clients and colleagues.
Highlight Your Analytical Mindset: We’re looking for someone with an analytical and consultative mindset. In your application, provide examples of how you've tackled complex problems or provided tailored solutions in previous roles. This will show us that you can think critically and offer valuable insights.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at RELX INC
✨Know Your Solutions
Before the interview, dive deep into the solutions offered by the company. Understand how they address customer challenges and be ready to discuss specific examples of how you can tailor these solutions to meet client needs.
✨Master the Art of Demonstration
Practice delivering engaging product demonstrations. Use clear language and relatable scenarios to showcase the product's capabilities. This will help you communicate its value effectively during the interview.
✨Build Trust Quickly
Focus on your interpersonal skills. Be prepared to share experiences where you've built strong relationships with clients or colleagues. Highlight your ability to listen actively and respond to their needs, as this is crucial for a Solution Consultant.
✨Stay Current on Industry Trends
Research the latest trends in information analytics and technology. Being knowledgeable about industry developments will not only impress your interviewers but also demonstrate your commitment to continuous learning and improvement.
