Senior Change Manager - Technology in London

Are you experienced in leading complex, technology‑enabled change and shaping adoption across global programmes? Do you enjoy working independently with senior stakeholders to turn strategy into sustained business outcomes?

Location: London or Oxford

About the team

The DBS Portfolio team delivers technology initiatives that support Elsevier’s core business systems and wider business transformation agenda. Partnering closely with Technology, Product, Architecture and business stakeholders, the team helps complex initiatives land successfully across the organisation. As DBS continues to modernise its technology landscape and mature its portfolio management approach, the change management function plays a key role in ensuring change is shaped early, understood clearly, and adopted effectively. The team is focused on building a pragmatic, proportionate change capability that supports strategic delivery while improving consistency across the portfolio.

About the role

This role focuses on leading end‑to‑end change management for complex, technology‑enabled initiatives across the DBS portfolio. You will act as a senior change lead on strategic programmes, shaping change strategies, assessing business impacts, and designing practical interventions that improve business readiness, adoption and sustained outcomes. This is an individual contributor role with no direct line management responsibility. The role requires strong change management expertise and the ability to operate independently in a global, matrixed environment, working closely with sponsors, project managers, product, technology and business leaders. In addition to leading change on priority initiatives, you will contribute to the continued development of the DBS change capability, standards and ways of working.

Responsibilities

• Lead end‑to‑end change management on complex technology‑enabled initiatives, from early shaping through delivery and adoption.
• Develop and deliver pragmatic change approaches aligned to programme objectives and business context, including impact assessment, stakeholder and leadership engagement, communications, enablement, business readiness and adoption activities.
• Partner with sponsors, project managers, product, technology and business leaders to shape the change approach, align stakeholders, surface risks early, and support successful delivery and adoption.
• Contribute to programme governance and SteerCo discussions as part of the wider delivery leadership team, helping shape decisions, clarify scope and manage delivery and adoption risks proactively.
• Measure business readiness, adoption and change outcomes, using insight to identify risks and shape interventions.
• Provide practical advice and light‑touch support to smaller initiatives across the portfolio where needed.
• Contribute to the development of change standards, playbooks, operating model and AI‑enabled approaches to improve change delivery.

Requirements

• Significant experience leading end‑to‑end change management on complex technology‑enabled programmes or transformations.
• Proven experience acting as a Change Lead or senior change practitioner on major initiatives, with the ability to lead work independently and influence without formal authority.
• Experience working in a large, global and/or matrixed organisation, or in consulting environments supporting similar complexity.
• Experience designing and delivering end‑to‑end change approaches, including impact assessment, sponsor and stakeholder engagement, communications and enablement, business readiness and adoption.
• Practical experience using generative AI tools to improve the quality and efficiency of change or project delivery.
• Strong communication and stakeholder engagement skills, with the ability to translate complex technology‑enabled change into clear actions for different audiences.
• Strong judgement, attention to detail, and ability to balance strategic thinking with hands‑on delivery.
• Comfortable working with ambiguity, creating structure where needed, and maintaining momentum in evolving environments.
• Experience working across a range of project types and change contexts would be advantageous.

Benefits

• Working in a hybrid way from both the office and at home.
• Working flexible hours – flexing the times you work in the day.
• Generous holiday allowance with the option to buy additional days.
• Health screening, eye care vouchers and private medical benefits.
• Wellbeing programs.
• Life assurance.
• Access to a competitive contributory pension scheme.
• Long service awards.
• Save As You Earn share option scheme.
• Travel season ticket loan.
• Maternity, paternity and shared parental leave.
• Access to emergency care for both the elderly and children.
• RE CARES days, giving you time to support the charities and causes that matter to you.
• Access to employee resource groups with dedicated time to volunteer.
• Access to extensive learning and development resources.
• Access to employee discounts via Perks at Work.

Equal Opportunity Employer Statement

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.