At a Glance
- Tasks: Support customers through migrations and enhance their experience with innovative solutions.
- Company: Cirium, a leader in aviation analytics transforming the industry.
- Benefits: Country-specific benefits, inclusive culture, and commitment to employee well-being.
- Other info: Opportunity to shape new capabilities and improve operational excellence.
- Why this job: Join a dynamic team driving customer success and embracing cutting-edge technology.
- Qualifications: Experience in customer projects and strong communication skills required.
The predicted salary is between 29700 - 36300 £ per year.
About the Business
At Cirium, our goal is to keep the world connected. We are the industry leader in aviation analytics; helping our customers understand the past, present, and predicting what will happen tomorrow. Our mission is to transform the aviation industry by enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions, and many more accelerate their own digital transformation.
About the Role - Initial 12 Month Fixed Term Contract
As a Migration Manager, you will work directly with customers throughout their migration, helping them understand what is changing, what they need to do and what happens next. You will coordinate with teams across the business to keep migrations moving, minimise disruption and ensure customers feel informed and supported, while helping build scalable processes and smarter ways of working. We're looking for someone who thrives at the intersection of customer engagement, delivery, and continuous improvement. Whether your background is in Customer Success, Professional Services, Programme Management, Transformation or Operations, you'll be comfortable leading customer conversations, driving complex transitions and building scalable processes that improve both customer outcomes and operational efficiency. You'll bring a customer-led mindset, a bias for action, and a curiosity for how AI, automation and emerging technologies can help us do things better from day one.
Responsibilities
- Support customers through key migration moments, including onboarding, migrations and service change.
- Own and coordinate customer migrations end-to-end, driving progress against agreed plans, milestones and timelines, and proactively addressing risks or blockers.
- Partner across Product, Technology, Data, Sales, Marketing and Support to deliver seamless customer outcomes.
- Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one.
- Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value.
Requirements
- Experience managing customer onboarding, implementations, migrations or complex customer projects.
- Experience working with cross-functional teams to deliver customer outcomes.
- Strong stakeholder management and communication skills.
- Ability to build trust and credibility with both customers and senior internal stakeholders.
- Experience improving operational processes and driving continuous improvement.
- Exposure to AI-enabled workflows, automation platforms or agent-based tooling.
- Understanding of AI agent architectures and the technologies that underpin them, such as MCP, tool calling and workflow automation.
- Experience building or improving scalable operating models.
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form.
We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.
Client Service Delivery Specialist in London employer: RELX INC
LexisNexis Risk Solutions is an exceptional employer located in Cardiff, offering a vibrant work culture that prioritises employee well-being and professional growth. With generous benefits such as a competitive pension scheme, health screening, and extensive learning resources, employees are supported in their career journeys while contributing to meaningful solutions in risk assessment. Join a collaborative team where your contributions matter and enjoy the unique advantage of working for a company dedicated to making a positive impact on society.
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