Global Solutions Consultants Director

Are you experienced in providing global strategy for Solution Consultants? Do you have deep knowledge of strategic leadership within Customer Success, Account Management or similar roles?

Location: London

About our Team

We focus on helping global customers achieve the best outcomes by providing expert guidance and support across our products and services. The team works closely with account managers and consultants to ensure smooth onboarding, proactive engagement, and data‑driven insights that deliver real value. Collaboration and problem‑solving are at the heart of what we do, making us a trusted partner for customers worldwide.

About The Role

The Global Solution Consultants Director will own the global strategy for Solution Consultants, shaping the vision and driving execution across EMEA, Americas and APAC for our .com, engineering and life sciences products. Reporting directly to the Senior Director, Customer Success, the team will build close partnerships with the Account Management and Customer Success Teams. It will provide expert domain and product knowledge for both pre‑sales and post‑sales support, with a primary focus on enabling the team to excel in pre‑sales activities that drive new sales growth. The Director will define the function’s strategic direction, align priorities with business objectives and ensure measurable impact on customer success and commercial outcomes. Acting as a leader, you will influence cross‑functional initiatives and have opportunities to represent the function at leadership planning and decision‑making meetings where appropriate.

Responsibilities

• Define and execute the global strategy for Solutions Consultants, aligned with Customer Success and Sales objectives with a primary emphasis on pre‑sales support to drive revenue growth.
• Set long‑term goals, priorities and success metrics for the function that include product demonstrations and customer engagement during the sales cycle.
• Influence organisational strategy through insights on customer needs, product capabilities and market & industry trends.
• Represent Solutions Consultants in leadership and strategic planning sessions when required.
• Partner with senior leaders across Sales, Marketing, Customer Success, Advanced Data Solutions (ADS) and Product to align the strategy with business growth objectives.
• Advocate for customer‑centric innovation and contribute to product roadmap decisions.
• Lead and develop a high‑performing global team, ensuring scalability and operational excellence.

Requirements

• Experience of strategic leadership within Customer Success, Account Management or similar roles.
• Proven ability to define and execute global strategies in complex, matrixed organisations.
• Strong understanding of Elsevier’s products and services or experience in related industries.
• Exceptional communication and influencing skills.
• Ability to balance strategic vision with operational execution.
• Languages beyond English would be beneficial.

Work in a way that works for you

We promote a healthy work‑life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, family leave, and tuition reimbursement, we will help you meet both your immediate responsibilities and long‑term goals.

Working remotely from home and at our office in a hybrid working style.

Working flexible hours—flexing the times you work in the day.

Working with us

We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative, and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co‑workers who are passionate about what they do and how they do it.

Working for you

At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days.
• Health screening, eye care vouchers and private medical benefits.
• Wellbeing programs.
• Life assurance.
• Access to a competitive contributory pension scheme.
• Long service awards.
• Save As You Earn share option scheme.
• Travel Season ticket loan.
• Maternity, paternity, and shared parental leave.
• Access to emergency care for both the elderly and children.
• RECARES days, giving you time to support the charities and causes that matter to you.
• Access to employee resource groups with dedicated time to volunteer.
• Access to extensive learning and development resources.
• Access to employee discounts via Perks at Work.

Equal Opportunity Statement

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.