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- Tasks: Manage customer relationships and drive revenue growth through upselling and renewals.
- Company: Join LexisNexis Risk Solutions, a leader in risk assessment and management.
- Benefits: Enjoy generous holidays, health perks, and a competitive pension scheme.
- Why this job: Make a real impact by helping businesses tackle complex risk challenges.
- Qualifications: Fluent in Spanish and Portuguese with strong communication skills.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
The predicted salary is between 28800 - 48000 £ per year.
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About the Team: Our sales team is dedicated to partnering with organisations to address and solve complex risk problems. At LexisNexis Risk Solutions, we pride ourselves in providing solutions that directly impact our customers' ability to mitigate and manage risk.
About the Role: The role involves ensuring customer success and supporting growth beyond planned targets within the assigned territory. Key responsibilities include:
- Retaining and renewing existing business
- Developing relationships
- Identifying training needs
- Spotting up-sell and cross-sell opportunities to refer to the regional sales representative
- Optimising clients' utilisation of our products and services
In this role, you’ll hold a book of existing customers who you’ll manage through their lifecycle, ensuring on time renewals, creating upsell opportunities where you’ll drive additional transactional usage or additional user licences to increase revenue. Through relationship building, customer training, and customer maintenance you will be responsible for retaining the book while driving incremental revenue.
Responsibilities:
- Delivering exceptional relationship management and client support
- Nurturing the assigned book of business and identifying growth opportunities where applicable
- Meeting assigned targets for renewals and incremental revenue
- Identifying client training requirements and maintaining accurate records of training delivered
- Providing quarterly updates to leadership
- Updating all opportunities in CRM timely
- Ensuring that end users are effectively onboarded within the stated SLA
Requirements:
- Ability to manage a book of customers
- Proficient in Spanish and Portuguese
- Excellent communication and interpersonal skills to effectively engage with customers
- Proactive and empathetic in addressing customer concerns and resolving issues
- Excellent analytical and problem-solving abilities to identify trends and opportunities
- Adaptable and able to collaborate effectively with cross-functional teams
- Results-driven with a focus on delivering exceptional customer satisfaction and driving revenue growth
- Detail-oriented and capable of managing multiple tasks and priorities effectively
- Proficient in using customer relationship management (CRM) software; experience in SalesForce is desired but not required
Working for You:
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers, and private medical benefits
- Wellbeing programs and life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel season ticket loan and Electric Vehicle Scheme
- Optional dental insurance
- Maternity, paternity, and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support charities and causes that matter to you
- Employee resource groups with dedicated volunteering time
- Access to extensive learning and development resources
- Employee discounts through the Perks at Work scheme
We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits.
Account Executive employer: RELX INC
Contact Detail:
RELX INC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive
✨Tip Number 1
Get to know the company inside out! Before your interview, dive deep into LexisNexis Risk Solutions. Understand their products and how they help businesses tackle risk. This will not only impress your interviewers but also help you tailor your answers to show how you can contribute.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how your skills align with the responsibilities of managing customer relationships and driving revenue growth. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email to express your appreciation for the opportunity. Mention something specific from your conversation to remind them of your fit for the role. It’s a small gesture that can make a big difference!
We think you need these skills to ace Account Executive
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Account Executive role. Highlight your experience in relationship management and any relevant skills that align with the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent communication abilities. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively engaged with customers in the past.
Highlight Your Problem-Solving Skills: We love candidates who can think on their feet! In your application, mention specific instances where you've identified trends or opportunities and how you tackled challenges. This will show us you're proactive and ready to drive results.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company culture and values!
How to prepare for a job interview at RELX INC
✨Know Your Product Inside Out
Before the interview, make sure you understand LexisNexis Risk Solutions' offerings. Familiarise yourself with their solutions in Anti-Money Laundering, Fraud, and Customer Data Management. This knowledge will help you demonstrate how you can effectively support clients and drive revenue growth.
✨Showcase Your Relationship Management Skills
Prepare examples of how you've successfully managed client relationships in the past. Highlight your ability to identify training needs and upsell opportunities. This will show that you can nurture a book of business and contribute to customer success.
✨Be Ready to Discuss Metrics
Since the role focuses on meeting targets for renewals and incremental revenue, be prepared to discuss specific metrics from your previous roles. Share how you achieved or exceeded targets, as this will demonstrate your results-driven mindset.
✨Practice Your Language Skills
If you're proficient in Spanish and Portuguese, practice speaking in those languages before the interview. Being able to communicate effectively with diverse clients is crucial, and showcasing your language skills can set you apart from other candidates.