At a Glance
- Tasks: Provide tech support and troubleshoot devices for a seamless work experience.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy flexible hours, well-being initiatives, and opportunities for personal growth.
- Other info: Dynamic role with potential for career advancement in the tech field.
- Why this job: Make a difference by helping colleagues thrive with technology.
- Qualifications: Experience with desktop systems, networking, and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Provide in‑person and remote technical support for colleagues to work effectively across devices and systems.
- Proactively monitor laptops to identify poor health, analyze issues, and implement solutions to improve performance.
- Troubleshoot and support laptops, operating systems, software, printers, mobile devices, and provide user education.
- Utilize automation to eliminate repetitive tasks.
- Use AI assistants responsibly to triage tickets, draft customer updates, summarize logs, and refresh knowledge articles.
- Handle onboarding and offboarding workflows and processes.
Qualifications
- Experience and technical knowledge of desktop operating systems and applications (Windows, mac OS) and Office 365.
- Solid networking skills.
- Hardware and software installation and troubleshooting proficiency.
- Active Directory fundamentals.
- Mobile Device Management (Azure/Intune) experience.
- Awareness of ITIL practices.
- Strong customer service ethic.
- Excellent problem‑solving skills.
- Good organizational skills.
Benefits
- Flexible working hours that allow you to work when you are most productive.
- Well‑being initiatives, including shared parental leave, study assistance, and sabbaticals.
- #J-18808-Ljbffr
Technical Support Spec II employer: RELX Group
As a leading innovator in the research community, our company offers an exceptional work environment for Java Software Engineers, fostering collaboration and creativity. With a strong emphasis on employee growth, we provide ample opportunities for professional development through hands-on projects and mentorship in a dynamic Agile setting. Located in a vibrant area, our culture promotes work-life balance and inclusivity, making it an ideal place for those seeking meaningful and rewarding employment.
We think you need these skills to ace Technical Support Spec II
Technical Support
Desktop Operating Systems
Windows
macOS
Office 365
Networking Skills
Hardware Installation
