At a Glance
- Tasks: Provide tech support and troubleshoot devices for a seamless work experience.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy flexible hours, well-being initiatives, and study assistance.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Make a difference by helping colleagues thrive with technology.
- Qualifications: Experience with desktop systems, networking, and strong problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Provide in‑person and remote technical support for colleagues to work effectively across devices and systems.
- Proactively monitor laptops to identify poor health, analyze issues, and implement solutions to improve performance.
- Troubleshoot and support laptops, operating systems, software, printers, mobile devices, and provide user education.
- Utilize automation to eliminate repetitive tasks.
- Use AI assistants responsibly to triage tickets, draft customer updates, summarize logs, and refresh knowledge articles.
- Handle onboarding and offboarding workflows and processes.
Qualifications
- Experience and technical knowledge of desktop operating systems and applications (Windows, mac OS) and Office 365.
- Solid networking skills.
- Hardware and software installation and troubleshooting proficiency.
- Active Directory fundamentals.
- Mobile Device Management (Azure/Intune) experience.
- Awareness of ITIL practices.
- Strong customer service ethic.
- Excellent problem‑solving skills.
- Good organizational skills.
Benefits
- Flexible working hours that allow you to work when you are most productive.
- Well‑being initiatives, including shared parental leave, study assistance, and sabbaticals.
- #J-18808-Ljbffr
Technical Support Spec II in London employer: RELX Group
As a leading innovator in the research community, our company offers an exceptional work environment for Java Software Engineers, fostering collaboration and creativity. With a strong emphasis on employee growth, we provide ample opportunities for professional development through hands-on projects and mentorship in a dynamic Agile setting. Located in a vibrant area, our culture promotes work-life balance and inclusivity, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Spec II in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what RELX Group values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges RELX Group might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at RELX Group!
✨Direct Apply to RELX Group
Let's not forget to apply directly through the RELX Group website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technical Support Spec II in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at RELX Group.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at RELX Group. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at RELX Group
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
