Are you passionate about guiding customers through complex transitions and helping them realize value quickly through exceptional migration experiences? helping our customers understand the past, present, and predicting what will happen tomorrow. Our mission is to transform the aviation industry by enabling airlines, airports, travel companies, tech giants, aircraft manufacturers, financial institutions, and many more accelerate their own digital transformation. You can learn more about Cirium at About our TeamThis is a brand new team and therefore an exciting opportunity for someone who enjoys working directly with customers whilst helping build a new capability from the ground up. About the RoleIn this role, you will support customers through key transition moments, including migrations, fulfilment and service changes. You will work closely with cross-functional teams to deliver seamless customer outcomes, helping customers realize value quickly while contributing to the development of scalable processes and operational excellence. The role also offers the opportunity to help shape a growing capability that leverages AI, automation, and innovative technologies to enhance customer experience and time-to-value. ResponsibilitiesSupport customers through key transition moments, including migrations, fulfilment and service change. Partner across Product, Technology, Data, Sales and Support to deliver seamless customer outcomes. Build scalable, customer-led processes and take a pragmatic approach to leveraging AI, agents and automation from day one. Help shape and grow a new capability focused on improving customer experience, operational excellence, and time-to-value. What We're Looking ForWhether your background is in Customer Success, Professional Services, Programme Management, Transformation or Operations, you'll be comfortable leading customer conversations, driving complex transitions and building scalable processes that improve both customer outcomes and operational efficiency. You'll bring a customer-led mindset, a bias for action, and a curiosity for how AI, automation and emerging technologies can help us do things better from day one. RequirementsExperience managing customer onboarding, implementations, migrations or complex customer projects. Strong stakeholder management and communication skills. Experience building or improving scalable operating models. Risk benefit statementLearn more about the LexisNexis Risk team and how we work If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. SummaryLocation: London WallType: Full time
Engagement Officer - Full Time in London employer: RELX Group
At ICIS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters curiosity and creativity. Our London-based team thrives in a fast-paced environment, providing ample opportunities for professional growth and the chance to become a recognised expert in the evolving energy market. With a commitment to employee well-being and a range of country-specific benefits, we ensure our staff are supported in their pursuit of meaningful and rewarding careers.
