At a Glance
- Tasks: Drive customer success by leveraging analytics solutions and providing expert guidance.
- Company: Join a leading global company focused on innovative analytics and customer engagement.
- Benefits: Enjoy flexible working hours, wellbeing initiatives, study assistance, and sabbaticals.
- Other info: Collaborate with diverse teams and contribute to long-term customer engagement strategies.
- Why this job: Make a real impact by helping customers maximise value from cutting-edge analytics tools.
- Qualifications: Strong background in research analytics and excellent stakeholder management skills.
The predicted salary is between 40500 - 49500 £ per year.
In this role you drive advanced product and domain expertise to help customers maximize value from Elsevier Analytics solutions. You will partner with Customer Success, Sales, Product and Education to support complex use cases and adoption, guiding customers through post-sales journey. You will apply bibliometrics and scientometrics knowledge to tailor solutions, manage escalations, and share insights to shape product and learning resources. This is a cross-functional, impact-focused role that blends advisory leadership with hands-on analytics. You will work in a global team that translates customer needs into differentiated value through SciVal, Scopus and AI-enabled capabilities.
Pay / Benefits
- wellbeing initiatives
- shared parental leave
- study assistance
- sabbaticals
- flexible working hours
- location-based benefits
Responsibilities
- Coordinate with Customer Success Managers and Education teams to support adoption and advanced use of Analytics Products (SciVal and Scopus) using bibliometric expertise
- Maintain knowledge of Elsevier AI solutions and generative AI landscape to address customer needs
- Support complex use cases, change management and process improvement to maximise value from Analytics solutions
- Align Elsevier capabilities with customer priorities and position against competitors
- Provide advanced consultation, guidance and training for deeper product, methodological or domain expertise
- Support or lead complex customer escalations with internal teams to identify solutions or workarounds
- Apply bibliometrics, research evaluation and scholarly publishing knowledge to customer needs
- Collaborate across Product, Sales, Marketing, Customer Success and Education to share insights and improve solutions and learning resources
- Contribute to long-term engagement plans around renewals and account growth
Key requirements
- Strong knowledge of Elsevier Analytical Products; Engineering Products knowledge a plus
- Background in research analytics, bibliometrics, scholarly publishing, information science, data analysis, computer science or related field
- Understanding of customer needs and scholarly publishing ecosystem
- Strong consultative, customer success and stakeholder-management skills
- Strong strategic and critical-thinking with a solution-oriented mindset
- Ability to work autonomously while collaborating across teams
- Excellent analytical, data storytelling, presentation and communication skills
- Experience with Elsevier products or similar analytical and AI solutions in an international matrix organization; strong English; additional languages a plus
- Consultative mindset
- Stakeholder-management
- Strategic thinking
- Knowledge of Elsevier Analytical Products
- Bibliometrics and scientometrics
- AI solutions and generative AI awareness
Customer Success Consultant (SME) Analytics employer: RELX Group
At ICIS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters curiosity and creativity. Our London-based team thrives in a fast-paced environment, providing ample opportunities for professional growth and the chance to become a recognised expert in the evolving energy market. With a commitment to employee well-being and a range of country-specific benefits, we ensure our staff are supported in their pursuit of meaningful and rewarding careers.
