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For Companies At a Glance
- Tasks: Grow revenue by managing client relationships and identifying new opportunities.
- Company: Join LexisNexis, a leader in legal tech and innovation.
- Benefits: Flexible hours, generous holiday, health perks, and learning resources.
- Why this job: Make an impact in a dynamic environment while developing your career.
- Qualifications: Experience in B2B sales and strong communication skills required.
- Other info: Enjoy a healthy work/life balance with numerous wellbeing initiatives.
The predicted salary is between 28800 - 48000 £ per year.
Overview
As a Client Manager, you will grow revenue from existing firms within a defined customer group. You will deliver or exceed an agreed set of financial targets and objectives, through high-quality Account Management.
- Responsible for managing and closing renewal opportunities with existing customers, ensuring timely follow-up and maintaining strong client relationships to support retention and growth, as well as achieving or exceeding targeted revenue for products by identifying up-sell or cross-sell opportunities
- Identifying account issues, needs and demonstrate the business value of Lexis Nexis products
- Ensuring customer experience is in line with agreed targets, in terms of quality and frequency of contact
- Adhering to planning, documentation, reporting and data recording in line with agreed methods and targets
- Working with other internal departments including Marketing, Customer Success and Strategy to feedback trends to help shape our go to market actions.
- Educating customers with thought leadership and expert market knowledge
- Be results and target driven with a self-motivated aptitude
- Have excellent communication skills essential, as well as time management and planning
- Demonstrate the ability to spot commercial opportunities, leveraging data & insight and proven sales methodology to close opportunities
- Have experience working within a B2B sales/customer service environment and retaining and growing customers
- Possess the ability to work in a team environment and collaborate with other departments
LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX, a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today\\\’s top model creators for each individual legal use case. LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services.
We promote a healthy work/life balance across the organisation. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Benefits
- Working flexible hours – flexing the times when you work in the day to help you fit everything in and work when you are the most productive
- Generous holiday allowance with the option to buy additional days
- Health screening, eye care vouchers and private medical benefits
- Wellbeing programs
- Life assurance
- Access to a competitive contributory pension scheme
- Save As You Earn share option scheme
- Travel Season ticket loan
- Electric Vehicle Scheme
- Optional Dental Insurance
- Maternity, paternity and shared parental leave
- Employee Assistance Programme
- Access to emergency care for both the elderly and children
- RECARES days, giving you time to support the charities and causes that matter to you
- Access to employee resource groups with dedicated time to volunteer
- Access to extensive learning and development resources
- Access to employee discounts scheme via Perks at Work
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Client Manager employer: RELX Group
Contact Detail:
RELX Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Client Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products. We want you to be able to demonstrate how you can add value to their team and grow revenue from existing clients. Show them you’re the perfect fit!
✨Tip Number 3
Practice your pitch! You’ll need to communicate effectively about how you can manage and close renewal opportunities. We suggest rehearsing with a friend or in front of a mirror to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Client Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Client Manager role. Highlight your experience in account management and any relevant achievements that align with our goals at StudySmarter.
Showcase Your Communication Skills: Since excellent communication is key for this role, use clear and concise language in your application. We want to see how you can convey complex ideas simply and effectively.
Demonstrate Your Results-Driven Mindset: We love candidates who are target-driven! Include specific examples of how you've met or exceeded financial targets in previous roles. This will show us you're the right fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at RELX Group
✨Know Your Numbers
As a Client Manager, you'll be expected to meet financial targets. Brush up on your past achievements and be ready to discuss specific revenue figures you've generated or saved in previous roles. This will show your potential employer that you’re results-driven and understand the importance of numbers in account management.
✨Master the Art of Communication
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and confidently. Consider role-playing common interview scenarios with a friend, focusing on how you would explain complex concepts or products to clients. This will help you demonstrate your ability to educate customers effectively.
✨Showcase Your Relationship-Building Skills
Client Managers thrive on strong relationships. Prepare examples of how you've successfully built and maintained client relationships in the past. Think about specific strategies you used to ensure customer satisfaction and retention, as well as any upselling or cross-selling successes.
✨Be Ready to Discuss Trends and Insights
Since the role involves working with various departments and understanding market trends, come prepared with insights about the industry. Research current trends related to Lexis Nexis products and think about how you can leverage data to identify opportunities. This will show your proactive approach and ability to contribute to the company's strategy.
