Elsevier is seeking a Digital Customer Success Manager to design and deliver scalable digital engagement programs across onboarding, adoption, and renewal stages. You will partner with CS Leaders and cross-functional teams to create personalized journeys and insights-driven communications that drive customer value.
You will leverage Gainsight and Salesforce to monitor performance, optimize health metrics, and enable frontline teams to focus on high-value interactions.
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Digital Customer Success Manager: Data-Driven Engagement in City of Westminster employer: RELX Group
At ICIS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters curiosity and creativity. Our London-based team thrives in a fast-paced environment, providing ample opportunities for professional growth and the chance to become a recognised expert in the evolving energy market. With a commitment to employee well-being and a range of country-specific benefits, we ensure our staff are supported in their pursuit of meaningful and rewarding careers.
