Elsevier is seeking a Customer Success Consultant (SME) to apply advanced product and domain expertise across post-sales engagements. You will partner with cross-functional teams to embed Elsevier solutions into institutional workflows and measurable outcomes.
The role focuses on adoption, risk mitigation, and value realization for research institutions, using bibliometrics, data analysis, and AI-enabled solutions to drive impact.
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AI & Scholarly Analytics SME — Customer Success employer: RELX Group
At ICIS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters curiosity and creativity. Our London-based team thrives in a fast-paced environment, providing ample opportunities for professional growth and the chance to become a recognised expert in the evolving energy market. With a commitment to employee well-being and a range of country-specific benefits, we ensure our staff are supported in their pursuit of meaningful and rewarding careers.
