Overview
In this Account Manager role you will grow and protect a portfolio of Banking, Payments and Lending customers. You will build executive relationships, identify upsell and cross-sell opportunities, and develop strategic plans that drive revenue and customer value. You will work with cross-functional teams to deliver outcomes aligned with risk and compliance needs, in a high-growth, global sales environment. The role offers hybrid working in London or Cardiff, regular travel, and the chance to impact risk solutions for financial services.
Pay / Benefits
- country-specific benefits
- professional development opportunities
- collaborative and inclusive working environment
Responsibilities
- Grow and manage a portfolio of Banking, Payments and Lending accounts
- Build relationships with senior decision-makers and executives
- Identify upsell, cross-sell and expansion opportunities across the portfolio
- Create and execute strategic account plans to drive growth and retention
- Conduct regular business reviews and align solutions to customer priorities
- Collaborate with Product, Customer Success, Solutions Consulting and Sales to deliver value
- Maintain forecasts, pipelines and account plans in CRM
- Monitor industry trends to identify new commercial opportunities
Key requirements
- Proven experience in Account Management, Strategic Account Management, or Enterprise Sales
- Experience managing complex customer relationships
- Experience selling or managing complex technology, SaaS, data or risk-based solutions
- Strong commercial mindset with track record of revenue growth and retention
- Ability to engage with senior stakeholders
- Excellent communication, presentation and negotiation skills
- Strong organizational skills and ability to manage multiple priorities
- Experience working across cross-functional teams in a matrixed organization
- Proficiency with CRM tools and Microsoft Office applications
- Ideally experience with Banking, Payments or Lending organizations
- Knowledge of Fraud, Identity, Financial Crime, Compliance, Risk, Data or Analytics solutions
- relationship-building
- communication
- negotiation
- CRM tools
- Microsoft Office
- SaaS solutions
Account Manager employer: RELX Group
At ICIS, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters curiosity and creativity. Our London-based team thrives in a fast-paced environment, providing ample opportunities for professional growth and the chance to become a recognised expert in the evolving energy market. With a commitment to employee well-being and a range of country-specific benefits, we ensure our staff are supported in their pursuit of meaningful and rewarding careers.
