Account Manager (climate tech) in City of Westminster

We are looking for a proactive, creative, and highly personable Account Manager to join our team. You won't just be managing clients—you will be their strategic partner, driving engagement, unlocking expansion opportunities, and ensuring our reuse solution becomes indispensable to their operations.

A Note on Our Environment

Let's be transparent: this is a fast-paced, high-demand start-up environment, and it isn't for everyone. We work in a small, tight-knit team where expectations are high, priorities shift fast, and there are no large corporate safety nets or dedicated account support teams to delegate to. We need a true "do-er"-someone who excels in face-to-face client interactions, loves being out in the field, and thrives under pressure.

The Role

You will own post-sale client relationships across corporate sites, food service providers, and catering partners. Your job is commercial, strategic, and relational: keeping high-demand clients delighted, driving engagement, attending industry events, and growing contract value.

• Account Growth & Upselling: Hit and exceed revenue targets by identifying expansion opportunities, adding new client sites, and securing contract renewals.
• In-Person Client Presence: Build deep, trust-based relationships through regular face-to-face meetings. You will frequently be on-site at client headquarters, walking corporate cafeterias, meeting key stakeholders, and keeping decision-makers fully aligned with Cauli.
• Events & Activations: Represent Cauli at industry expos, client launches, and sustainability events. You will bring high energy whether pitching to executives at a trade show or running user-engagement pop-ups in client locations.
• Creative Adoption Campaigns: Every client culture is different. You will design creative campaign strategies, behavioral nudges, and promotional initiatives to get employees excited about using our tech.
• Translating Data to Value: Use data from our IoT/AI platform to deliver compelling ROI and ESG reports, showing client leadership the exact impact of our partnership.

Who You Are

• You love the energy of a small team, enjoy being out of the office in front of clients, and get genuine satisfaction from hitting targets and making things happen.
• Are you an exceptional relationship builder who thrives on growing existing accounts and driving real change? Do you want to use your commercial talent to help end the era of single-use waste?
• Proven Commercial Track Record: 2+ years of experience in Account Management or Customer Success, ideally within B2B Tech, Hospitality Tech, or Food Service/Catering accounts.
• Grit & Startup Mindset: You are resilient, comfortable with ambiguity, and self-directed. You don't wait for a manual or a manager to tell you what to do next.
• Exceptional Interpersonal Skills: You are warm, personable, and possess high emotional intelligence. You can build rapport with on-site staff as easily as you can present to C-suite sustainability directors.
• Proactive & Creative: You spot opportunities to grow accounts before the client even realises they need them. You bring fresh ideas to drive engagement and retention.
• Data & Tech Savvy: Strong analytical ability. You are comfortable working with numbers, reading performance metrics, and using CRM/digital tools (e.g, Zoho, Notion, Canva, Figma) to work efficiently. If you don't know a tool, you are a fast, self-directed learner who picks it up immediately.
• High Field Energy: You enjoy being on the move, attending industry events, visiting client locations across London, and representing the brand in person.
• Mission-Driven: You care deeply about sustainability and want your daily work to have a real, measurable impact on the planet.

Our Vision

In the UK alone, we generate 10.7 billion items of packaging waste annually. Less than 9% is recycled. At Cauli, we aren't just tweaking the system; we are completely redesigning it. We dream of a world where reuse replaces single-use food & drink packaging.

We are a fast-growing, UK-based Climate Tech start-up using IoT and AI-driven solutions to make that dream a reality. To date, we have prevented over half a million pieces of waste. Now, we are scaling.

High Earning Potential

Competitive base salary with uncapped commission structures (Realistic OTE £56,700 - £80,100).

Ownership

Meaningful Equity Options-when we win, you win.

Time Off

• 30 Days Annual Leave (inc. bank holidays) + Your Birthday Off + Christmas time off (approx. 35 days total).

Culture

Regular company socials, a supportive diverse team, and a founders-led environment.

Perks

• Company pension (NEST)
• Techscheme
• Cyclescheme

Important Requirements

• Visa Status: You must currently have the right to work in the UK. Cauli Ltd is unable to offer visa sponsorship for this position.
• Location: Hybrid role, but requires regular time in our London (Zone 1) office and frequent visits to client sites across London and the UK.