At a Glance
- Tasks: Guide customers through their moving journey with excellent service and coordination.
- Company: A respected removals and storage company with a friendly office culture.
- Benefits: Competitive salary, pension, on-site parking, and full training provided.
- Other info: Join a supportive team and thrive in a fast-paced environment.
- Why this job: Enjoy a varied role with real responsibility and the chance to grow.
- Qualifications: Strong customer service skills and ability to manage multiple tasks.
Our client is a well-established and highly respected removals and storage company seeking an organised, customer-focused Move Coordinator / Manager to join their office team. This is a varied and rewarding role combining customer service, sales, administration and move coordination. You'll guide customers through their entire moving journey from first enquiry through to successful completion, playing a key part in the smooth running of a busy, friendly office.
Key Responsibilities
- Preparing accurate quotations from survey reports and customer information
- Conducting video surveys and carrying out customer site visits where required
- Following up quotations and converting enquiries into confirmed bookings
- Handling enquiries via telephone, email and website
- Booking removals and storage services, issuing confirmations, processing payments and raising invoices
- Maintaining accurate customer records and documentation
- Carrying out pre-move and post-move customer calls
- Coordinating delivery schedules for contract customers
- Managing weekly and monthly invoicing processes
- Liaising with customs agents and customers to coordinate European and international moves
- Supporting the smooth day-to-day operation of the office
About You
- Excellent customer service and communication skills
- Strong organisational and administrative abilities with great attention to detail
- Confident speaking with customers by phone, video call and in person
- Good IT skills, including Microsoft Office
- Able to manage multiple tasks and priorities in a fast-paced environment
- A professional, positive and proactive approach
Desirable (Not Essential)
- Experience in sales, customer service or account management
- Background in removals, transport or logistics
- Experience preparing quotations and managing customer bookings
- Knowledge of international shipping or customs processes
What's on Offer
- Salary of £30,000 – £35,000 per annum
- Company pension
- On-site parking
- Full training and ongoing support
- A varied role with genuine responsibility and autonomy
- Real opportunity to develop within a growing business
- Friendly and supportive team environment
If you enjoy working with people, take pride in delivering excellent service and thrive in a fast-paced environment, we'd love to hear from you. Apply today with your CV — all applications handled in strict confidence.
Move Manager in Retford employer: Relocruitment
Join a well-established removals and storage company that values its employees and fosters a friendly, supportive work culture. As a Move Manager, you'll enjoy a competitive salary, comprehensive training, and the opportunity for personal growth within a dynamic team. With a focus on customer service and operational excellence, this role offers you the chance to make a meaningful impact in a fast-paced environment while enjoying the benefits of a company pension and on-site parking.
StudySmarter Expert Advice🤫
We think this is how you could land Move Manager in Retford
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Relocruitment and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Relocruitment!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Relocruitment keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Move Manager in Retford
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Relocruitment:This is your chance to really connect with the team at Relocruitment. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Relocruitment
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Relocruitment.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Relocruitment that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Relocruitment. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
