At a Glance
- Tasks: Support customers through their moving journey with empathy and professionalism.
- Company: Join the UK’s leading moving firm with a supportive team culture.
- Benefits: Salary of £25,000, full training, and genuine career progression opportunities.
- Other info: No removals experience needed; just bring your passion for helping others!
- Why this job: Kickstart your career in a fast-paced, people-first environment.
- Qualifications: 12 months’ experience in customer service or admin roles required.
The predicted salary is between 25185 - 28000 £ per year.
Are you a people-focused professional who thrives in a fast-paced, customer service‑led environment? Do you love helping others, staying organised, and creating a calm experience even in stressful situations? This is a fantastic opportunity to join the UK’s leading moving firm as a Move Manager, supporting customers through one of life’s biggest milestones — moving home. You don’t need removals experience; full training will be provided. What matters is your customer care, attention to detail, and ability to communicate with empathy and professionalism.
The Role
- Act as the main point of contact for customers throughout their moving journey
- Understand customer needs and deliver an outstanding experience
- Handle all administration accurately and within deadlines
- Process documentation in line with company and legal standards
- Identify opportunities to up‑sell additional services and maximise revenue
- Resolve customer queries and issues with professionalism and empathy
- Maintain service excellence and achieve personal and team KPIs
- Collaborate closely with colleagues to ensure a seamless service
About You
- Minimum 12 months’ experience in an administrative or customer service role (essential)
- Experience within a service‑led industry such as hospitality, travel, logistics, or retail
- A natural communicator with excellent interpersonal skills
- Calm, empathetic, and solution‑focused under pressure
- Highly organised with great attention to detail
- A proactive team player who enjoys working at pace
Why Join?
- Salary of £25,000
- Monday to Friday working week (37.5 hours)
- Full training provided – no removals experience needed
- Be part of a supportive, experienced team in a niche and growing industry
- Genuine career progression opportunities within the UK’s leading moving firm
If you’re passionate about customer service and ready to take on a fast-paced, people‑first role, this is the perfect opportunity to start your career in the moving and relocation industry. Apply today and take your first step into an exciting new chapter!
Customer Service Admin in Nottingham employer: Relocruitment
Join the UK’s leading moving firm as a Move Manager, where you will be part of a supportive and experienced team dedicated to providing exceptional customer service. With a focus on employee growth, we offer full training and genuine career progression opportunities in a dynamic and rewarding environment. Enjoy a Monday to Friday working week with a competitive salary, all while helping customers navigate one of life’s biggest milestones — moving home.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Admin in Nottingham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Relocruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Relocruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Admin in Nottingham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Relocruitment:Your cover letter is your chance to shine! Tell us why you want to work at Relocruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Relocruitment!
How to prepare for a job interview at Relocruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
