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For Companies At a Glance
- Tasks: Lead the self-storage facility, ensuring top-notch operations and customer service.
- Company: Join a reputable national removals and logistics company with a strong brand.
- Benefits: Competitive salary, career growth, and a dynamic work environment.
- Why this job: Make a real impact in a role that combines leadership and customer engagement.
- Qualifications: Experience in self-storage and strong sales or customer service skills.
- Other info: Be part of a supportive team focused on community relationships.
The predicted salary is between 36000 - 60000 £ per year.
About the Opportunity
We are recruiting on behalf of a powerhouse national removals and logistics company for an energetic, customer-driven Self-Store Manager to lead their Norwich self-storage facility. This is a fantastic opportunity to join the self-storage division of a well-established, financially backed national brand with an excellent reputation - making it easy to sell and a pleasure to represent! If you're commercially minded, love working with customers, and want to make a real impact on business performance, this role is perfect for you.
What You'll Be Doing
- Operational Leadership
- Take full responsibility for the day-to-day running and performance of the self-storage facility
- Maintain excellent site security, cleanliness, and health & safety standards
- Conduct regular unit inspections and coordinate basic maintenance requirements
- Manage stock levels and warehouse procedures effectively
- Sales & Business Development
- Drive revenue growth for both storage and local moving services through proactive sales activity
- Convert qualified leads into bookings through home visits and consultations
- Identify customer needs and recommend tailored storage solutions
- Maximize every customer enquiry to increase branch revenue
- Price competitively in line with demand to achieve optimal long-term occupancy
- Customer Excellence
- Handle all customer enquiries, bookings, contracts, and payments professionally
- Deliver consistently outstanding customer service at every touchpoint
- Build strong relationships within the Norwich community
- Ensure every customer has a positive experience from enquiry to move-out
What We're Looking For
- Experience in self-storage operations and warehouse stock control procedures
- Proven ability to manage, motivate, and coach a small team
- Strong commercial awareness with a track record in sales or customer service
- Excellent understanding of health & safety legislation and best practice
- Outstanding IT and administration skills
- Valid UK driving licence
- Self-motivated, proactive approach with excellent organizational skills
About You
You're a natural people person who loves building relationships and helping customers find the right solutions. You're equally comfortable rolling up your sleeves on-site as you are engaging with customers and driving sales. You take pride in your work, have a keen eye for detail, and understand that excellent customer service is the foundation of sustainable business growth.
Interested? If you have the drive, experience, and customer focus to excel in this role, we'd love to hear from you.
Self Store Manager in Norwich employer: Relocruitment
Contact Detail:
Relocruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Self Store Manager in Norwich
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This way, when you walk into that interview, you can show them you're not just another candidate – you’re genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions for self-storage management roles, and don’t forget to highlight your customer service skills and sales achievements.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local industry events. Building relationships can give you insider info about the company culture and even lead to a referral – which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Self Store Manager in Norwich
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love working with customers and driving sales. Share specific examples of how you've made a positive impact in previous roles.
Tailor Your CV: Make sure your CV is tailored to the Self Store Manager position. Highlight your experience in self-storage operations and any relevant sales achievements. We appreciate when candidates take the time to align their skills with what we're looking for!
Be Clear and Concise: Keep your application clear and to the point. We’re busy folks, so make it easy for us to see why you’re the perfect fit. Use bullet points where possible and avoid jargon that might confuse us!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Relocruitment
✨Know Your Stuff
Before the interview, make sure you understand the self-storage industry and the specific operations of the company. Familiarise yourself with their services, customer base, and any recent news about them. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your People Skills
As a Self Store Manager, you'll be working closely with customers and your team. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. Highlighting your people skills will demonstrate that you're the right fit for this customer-driven role.
✨Demonstrate Commercial Awareness
Be ready to discuss how you can drive revenue growth and improve business performance. Think of specific strategies you've used in previous roles to increase sales or enhance customer satisfaction. This will show that you understand the commercial side of the business.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's goals, team dynamics, or challenges they face. This not only shows your interest but also helps you assess if the company is the right fit for you.
