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For Companies At a Glance
- Tasks: Guide clients through their moving journey, ensuring seamless operations and exceptional service.
- Company: Award-winning removals and relocation company in West London.
- Benefits: Competitive salary, flexible work patterns, 20 days holiday, and workplace pension.
- Other info: Fast-paced environment with opportunities for growth and learning.
- Why this job: Be the face of a dynamic company and make a real difference in clients' lives.
- Qualifications: Strong communication skills and a proactive attitude; experience is a plus but not essential.
The predicted salary is between 29000 - 38000 £ per year.
Work Patterns & Salary
- Option A – Monday to Friday
- Salary: £29,000 – £35,000 depending on experience
- Location: Hounslow (West London)
- Hours: Full time, permanent
- 20 days holiday pro rata + Bank Holidays | Workplace Pension
- Salary: £29,000 – £38,000 depending on experience
- Location: Hounslow (Tuesday–Friday) | NW10 every Saturday
- Hours: Full time, permanent
- 20 days holiday pro rata + Bank Holidays | Workplace Pension
The Company
Our client is a multi-award-winning removals, relocation and storage company based in West London – and an award holder for Domestic Mover of the Year from the British Association of Removers. Completing over 1,000 domestic and commercial moves each year, they service everything from single-bedroom apartments to large estates and business relocations, with a strong reputation built on exceptional client care, operational excellence, and specialist logistics expertise.
The Role
As Move Manager, you will be the face of the business – the primary contact guiding clients from initial enquiry right through to completion. This is a varied and rewarding position that blends sales coordination, operational planning, and relationship management. You will work closely with the internal operations team, surveyors, and third-party suppliers to ensure every move is delivered seamlessly and to the highest standard. International moving experience would be a bonus, though not essential.
Key Responsibilities
- Handle incoming calls, emails and social media enquiries, identifying client needs and recommending appropriate services
- Convert enquiries into survey appointments (video, site or self-survey), optimising surveyor schedules
- Prepare and issue accurate quotations, including third-party rates, ensuring services are costed in line with profitability targets
- Follow up on quotations, address client queries, secure bookings and maintain the company database
- Act as the primary client liaison – coordinating between clients, operations, suppliers and internal departments
- Plan and coordinate all logistical requirements for moves, including third-party bookings such as contractors and parking
- Manage specialist requirements including delicate item handling, storage arrangements and complex logistics
- Proactively resolve issues and maintain clear, timely communication throughout the move lifecycle
- Maintain accurate records using the company database (Moveware)
- Handle invoicing, monitor payments and gather post-move client feedback and reviews
- Manage ongoing client relationships including repeat business, storage queries and general enquiries
- Oversee storage operations – maintaining records, managing movements and producing final statements of account
- Support the sales team with appointment-making and quotation follow-ups as required
- Manage customer complaints professionally and efficiently
About You
You are a highly organised individual who thrives in a fast-paced, client-facing environment. You have strong attention to detail, excellent communication skills and the confidence to proactively upsell and promote a full range of services.
We are looking for:
- Previous Move Manager experience (Highly desirable but not essential)
- International moving knowledge (advantageous)
- Strong IT skills – experience with Moveware, a plus
- A proactive, solutions-focused attitude
- Excellent communication skills – written and verbal
- The ability to work independently and manage competing priorities
- Bright, motivated candidates willing to learn and develop – applications welcome even without direct experience
Move Manager employer: Relocruitment
Contact Detail:
Relocruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Move Manager
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and client testimonials. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! You’ll want to clearly articulate how your skills align with the Move Manager role. Think about specific examples from your past experiences that demonstrate your organisational skills and client management abilities.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips and might even put in a good word for you. Plus, it’s a great way to learn more about the company culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression. And remember, apply through our website for the best chance at landing that job!
We think you need these skills to ace Move Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Move Manager role. Highlight any relevant experience, especially in client-facing roles or logistics. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've handled similar responsibilities in the past.
Show Off Your Communication Skills: Since communication is key in this role, make sure your application reflects your written communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Let’s get your application rolling!
How to prepare for a job interview at Relocruitment
✨Know the Company Inside Out
Before your interview, do some digging into the company’s history, values, and recent achievements. Understanding their reputation in the removals and relocation industry will help you tailor your responses and show genuine interest.
✨Showcase Your Organisational Skills
As a Move Manager, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or resolved issues efficiently. This will demonstrate your ability to thrive in a fast-paced environment.
✨Practice Your Communication Skills
Since you'll be the primary contact for clients, practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios, like handling client queries or upselling services, to showcase your communication prowess.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the Move Manager role. This shows that you’re not just interested in the job, but also in how you can fit into their team.