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- Tasks: Manage corporate moving accounts and ensure outstanding customer satisfaction.
- Company: Join a well-established national brand in removals and storage.
- Benefits: Competitive salary, full-time permanent position, and career growth opportunities.
- Why this job: Be the key contact for clients and make their moving experience seamless.
- Qualifications: Experience in removals and customer service is essential.
- Other info: Dynamic role with a focus on teamwork and communication.
The predicted salary is between 28000 - 35000 £ per year.
We are looking for a dynamic Move Manager who is passionate about customer service and has a proven track record of taking ownership and going the extra mile to deliver outstanding customer satisfaction. This is an excellent opportunity to join a well-established national brand specialising in removals and storage.
Based in Hertfordshire, you will manage corporate moving accounts from start to finish, acting as the primary point of contact for clients throughout the entire moving process.
Key Responsibilities- Manage the shipment of individual clients' goods on behalf of corporate accounts.
- Move manage complete door-to-door services for each posting.
- Deliver first-class customer service and maintain officer contact in line with KPIs and contract requirements.
- Liaise with agent networks and internal departments to coordinate operational requirements.
- Manage financial and operational process files through the Navision operational system.
- Oversee the financials of each file in line with contracted rates and specifications.
- Issue and collect PMR from the officer at the end of each move.
- Carry out additional administrative duties as required.
Due to the nature of this role, the following are non-negotiable:
- Proven background working within the removals industry.
- Demonstrable experience in customer service and/or move coordination.
- First-class communication skills, both written and verbal.
- Excellent customer service skills with a commitment to quality.
- Competent in Microsoft Word, Excel, and Outlook.
- Adaptable, organised, and a strong team player.
- Proactive, optimistic attitude with the ability to work under pressure and meet deadlines.
- Consultative approach – able to understand customer requirements and respond to a competitive environment.
- Salary of £28,000 – £35,000 depending on experience.
- Opportunity to work within a respected and well-established national brand.
- Full-time, permanent position based in Hertfordshire.
Move Manager in Kings Langley employer: Relocruitment
Contact Detail:
Relocruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Move Manager in Kings Langley
✨Tip Number 1
Network like a pro! Reach out to your connections in the removals industry and let them know you're on the hunt for a Move Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and move coordination. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've managed multiple moving accounts or coordinated logistics under pressure. This will demonstrate your ability to handle the demands of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Move Manager in Kings Langley
Some tips for your application 🫡
Show Your Passion for Customer Service: Make sure to highlight your enthusiasm for customer service in your application. We want to see how you've gone the extra mile in previous roles, so share specific examples that demonstrate your commitment to delivering outstanding satisfaction.
Tailor Your CV and Cover Letter: Don’t just send a generic CV! We love it when applicants tailor their documents to match the Move Manager role. Use keywords from the job description and showcase your relevant experience in removals and move coordination.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Make sure to proofread for any typos or errors – first impressions count!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Relocruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of the removals industry. Understand the key processes involved in move management and be ready to discuss your previous experiences. This will show that you’re not just passionate but also knowledgeable about the role.
✨Showcase Your Customer Service Skills
Prepare examples of how you've gone the extra mile for customers in past roles. Think of specific situations where you resolved issues or exceeded expectations. This will demonstrate your commitment to outstanding customer satisfaction, which is crucial for this position.
✨Be Organised and Proactive
During the interview, highlight your organisational skills and ability to manage multiple tasks. Share examples of how you’ve successfully coordinated moves or managed accounts, especially under pressure. This will reassure them that you can handle the demands of the job.
✨Communicate Clearly
Practice your communication skills before the interview. Be prepared to articulate your thoughts clearly and concisely, both verbally and in writing. Since first-class communication is a key requirement, showing that you can convey information effectively will set you apart.