At a Glance
- Tasks: Lead and inspire a dynamic sales and customer service team to deliver exceptional experiences.
- Company: Join a respected service business with a strong heritage and customer-focused culture.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Be part of a close-knit team that values collaboration and success.
- Why this job: Make a real difference in people's lives by helping them through stressful moving experiences.
- Qualifications: Proven leadership skills and a passion for customer service excellence.
The predicted salary is between 40000 - 50000 £ per year.
Are you a natural leader who brings energy, positivity, and a genuine passion for customer experience?
Do you have a track record of motivating sales and service teams to deliver results?
This could be the role for you.
We're recruiting on behalf of a highly respected, nationally recognised service business — one with real heritage, a strong brand, and a culture that genuinely puts the customer at the heart of everything it does.
The Role This is a sales-biased leadership role with a customer service soul.
You'll be managing a close-knit North West team — two Sales Estimators and a small group of on-site Move Managers — responsible for handling all moving enquiries across the region, from first contact through to completion.
House moving is one of the most stressful events in a person's life.
Your team takes that stress away.
Your job is to make sure they're doing it brilliantly, consistently, and with genuine care — while hitting commercial targets and driving the business forward.
What You'll Be Doing Leading, coaching, and motivating a small, high-performing sales and customer service team Driving pipeline performance and revenue through hands-on team management Ensuring every customer touchpoint delivers an exceptional experience Monitoring KPIs, identifying trends, and implementing improvements Handling escalated queries and keeping ser...
