At a Glance
- Tasks: Be the friendly voice for customers, guiding them through their moving journey.
- Company: Join an award-winning removals and storage firm with a global reach.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and personal development.
- Why this job: Make a real difference in people's lives by providing exceptional customer service.
- Qualifications: Strong customer service skills; industry experience is a plus but not essential.
The predicted salary is between 25000 - 30000 £ per year.
RELOcruitment are delighted to be working alongside an award-winning Removals & Storage Firm. They provide professional removals and storage solutions all over the globe. They are now looking for a Customer Service Administrator to join their busy team based in Leeds. The ideal candidate will have strong Customer Service experience. Industry experience will also be beneficial; however, this is not essential.
The Successful candidate will be the first point of contact for customers and will inspire confidence in the company brand with excellent communication and problem-solving skills.
Responsibilities- Respond to customer enquiries via phone, email, and live chat in a timely and professional manner.
- Be available and own responsibility for your customers' experience throughout their moving journey.
- Provide accurate information about products and services addressing customers' needs and concerns.
- Maximise revenue through upselling optional extra products and services.
- Maintain excellent customer service and communication standards at all times work to KPI's ensuring targets are met.
- Ability to problem-solve in order to achieve a positive customer outcome.
- Collaborate with team members to improve customer service processes and outcomes.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Stay up to date with product knowledge, company policies, and industry trends.
- Effective management of all incoming calls and enquiries.
- Recording of clear and accurate information provided by customers.
- Convert a customer initial enquiry into a quotation for the customer's move.
- Promote the company brand by encouraging customers to share their experiences on review platforms.
- Meeting productivity goals by being targeted on the number of moves managed each month.
- Effective cost control through customer interaction and excellent customer service.
- Methodical approach to post-move satisfaction.
- A customer centric approach and attitude.
- The ability to actively listen and show empathy and understanding at all levels.
- Excellent verbal and written communication skills.
- Ability to manage customer queries appropriately and efficiently.
- Be enthusiastic, self-motivated and positive in your approach.
- Have excellent organisational skills with the ability to prioritise workload and multi-task.
- Exhibits flexibility, be adaptable to change.
- Excellent time management, with the ability to work well under pressure.
- A passion for completing all tasks to the highest standard and be driven by results.
- Proficient IT skills - Office, Word, Excel.
Moves & Storage Client Experience Coordinator in Garforth employer: Relocruitment
Join an award-winning removals and storage firm in Leeds, where your customer service skills will shine as you become the first point of contact for clients embarking on their moving journey. With a strong focus on employee growth, a supportive work culture, and opportunities to enhance your skills, this company not only values your contributions but also encourages you to thrive in a dynamic environment. Enjoy the unique advantage of working in a vibrant city while being part of a team that prioritises excellence and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Moves & Storage Client Experience Coordinator in Garforth
✨Tip Number 1
Get to know the company inside out! Research their services, values, and customer feedback. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with friends or family. This will boost your confidence and help you handle enquiries like a pro.
✨Tip Number 3
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Moves & Storage Client Experience Coordinator in Garforth
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that demonstrate your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our brand and can connect their experiences to the role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Relocruitment
✨Know the Company Inside Out
Before your interview, take some time to research the removals and storage industry, as well as the specific company you're applying to. Understand their services, values, and recent achievements. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Since the role is all about customer experience, prepare examples from your past work where you've excelled in customer service. Think of situations where you solved problems or turned a negative experience into a positive one. Be ready to discuss how you can apply these skills to enhance the customer journey in this new role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but also responding thoughtfully. If they ask about handling difficult customers, share a relevant story that highlights your empathy and problem-solving skills. This will show that you can connect with customers on a personal level.
✨Prepare for Role-Play Scenarios
Be ready for potential role-play scenarios where you might have to handle a customer inquiry or complaint. Practising these scenarios beforehand can help you feel more confident. Think about how you would respond to various customer needs and how you can upsell services while maintaining a positive experience.
