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- Tasks: Manage the entire move process, from inquiries to ensuring smooth customer experiences.
- Company: Join an award-winning removals and storage firm with a global reach.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Be part of a well-established company and make a real impact in the removals industry.
- Qualifications: Strong customer service and sales skills; industry experience is a plus but not required.
- Other info: Ideal for motivated individuals who thrive in fast-paced settings.
RELOcruitment are delighted to be working alongside an award-winning Removals & Storage Firm. They provide professional removals and storage solutions all over the globe. They are now looking for a Customer Service Admin to join their busy team based in Newcastle. This role is ideal for someone with strong customer service and sales experience who thrives in a fast-paced environment. While industry experience is beneficial, it is not essential.
The successful candidate will be responsible for managing the entire move process—from handling initial inquiries and issuing quotations to coordinating services and ensuring a smooth customer experience. Strong negotiation skills, attention to detail, and the ability to manage multiple tasks efficiently are key to success in this role. This is an excellent opportunity for a motivated individual to join a well-established company and play a key role in the removals and storage industry.
Job Purpose:- Deliver a seamless move management experience to customers from initial inquiry to completion.
- Maximise conversion rates and job profitability through proactive sales and customer engagement.
- Coordinate all aspects of international removals, working closely with internal teams and external partners.
- Maintain excellent customer service standards while ensuring cost control and efficiency.
- Handle incoming inquiries and respond promptly.
- Arrange surveys (in-person or telephone).
- Determine pricing and issue quotations.
- Follow up on quotes and secure business.
- Negotiate pricing where possible to convert leads into sales.
- Upsell additional services to maximise profitability.
- Maintain accurate client records in Navision and keep the business development team updated.
- Coordinate all move-related services, including booking freight and liaising with global partners.
- Ensure all customer records are kept up to date.
- Provide competitive quotes and negotiate effectively.
- Ensure prompt responses to emails and rate requests.
- Maintain accurate system status updates.
- Meet shipping and accounting deadlines.
- Process purchase orders and invoices.
- Work with the Quality and Resourcing Manager to resolve complaints and settle claims.
- Strong customer service and communication skills.
- Sales experience with proven closing and negotiation abilities.
- Highly organised with excellent attention to detail.
- Ability to prioritise and manage a high volume of job files in a fast-paced environment.
- Proficiency in Microsoft Word and Outlook.
- Industry experience is beneficial but not essential.
- Good geographical knowledge.
Customer Service Administrator employer: Relocruitment
Contact Detail:
Relocruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the removals and storage industry. Even if you don't have direct experience, understanding the basics of how the process works can give you an edge in interviews and discussions.
✨Tip Number 2
Brush up on your negotiation skills. Since this role involves negotiating pricing and upselling services, practice scenarios where you can demonstrate your ability to close deals effectively.
✨Tip Number 3
Showcase your organisational skills by preparing examples of how you've managed multiple tasks in a fast-paced environment. This will help illustrate your ability to thrive under pressure.
✨Tip Number 4
Network with professionals in the removals and storage sector. Engaging with industry contacts can provide insights and potentially lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service and sales experience. Use specific examples that demonstrate your negotiation skills and ability to manage multiple tasks efficiently.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention how your skills align with the responsibilities listed in the job description, particularly your ability to deliver excellent customer service.
Highlight Relevant Skills: In your application, emphasise your strong communication skills and attention to detail. Provide examples of how you've successfully handled inquiries or managed customer relationships in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Relocruitment
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled inquiries, resolved complaints, or provided exceptional service in past roles.
✨Demonstrate Your Sales Acumen
Since the role involves maximising conversion rates, be prepared to discuss your sales experience. Talk about times when you successfully negotiated deals or upsold services, and how you achieved those results.
✨Emphasise Organisation and Attention to Detail
The job requires managing multiple tasks efficiently. Be ready to explain your organisational strategies and how you ensure accuracy in your work, especially when handling client records and quotations.
✨Research the Company and Industry
Familiarise yourself with the removals and storage industry, as well as the company's services. This knowledge will help you answer questions confidently and show your genuine interest in the role and the company.
