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For Companies At a Glance
- Tasks: Lead operations in a dynamic removals environment, ensuring top-notch service delivery.
- Company: Join a respected UK removals brand known for excellence and innovation.
- Benefits: Competitive salary, career progression, fully funded training, and a supportive team.
- Why this job: Make a real impact in a fast-paced role with growth opportunities.
- Qualifications: 8+ years in operations, strong leadership, and problem-solving skills required.
- Other info: Exciting challenges await in a vibrant team culture.
The predicted salary is between 36000 - 60000 £ per year.
We are recruiting for one of the UK's most recognizable and respected names in the removals industry - a true household brand known for exceptional service and operational excellence. They are seeking a Removals Operations Manager to join their busy Trafford Park office and play a pivotal role in driving quality and growth. If you're an experienced operations professional from removals, logistics, or transport with strong leadership skills and a passion for service excellence, this is an outstanding opportunity to build a career with one of the country's leading movers.
The Role
As Removals Operations Manager, you'll be at the heart of service delivery, working closely with the Group Manager and operational teams to plan moves, allocate resources, and ensure every customer receives exceptional service. This is a challenging, varied, and highly rewarding role where your decisions directly impact customer satisfaction, team performance, and business growth.
What You'll Be Doing:
- Operational Planning & Resource Management
- Plan workloads effectively to maximize the use of operational resources
- Allocate crews, vehicles, and equipment to ensure seamless move delivery
- Coordinate daily operations to meet customer commitments and service standards
- Monitor operational performance and implement improvements where needed
- Assist the Branch Manager with recruiting, selecting, and scheduling employees
- Provide coaching, counselling, and development support to operational teams
- Promote high morale, best practice, and a positive working culture
- Communicate and enforce company operating policies and safety standards
- Resolve customer service issues quickly and professionally
- Ensure operational teams deliver the highest quality service on every move
- Maintain strong relationships with customers and handle escalations effectively
- Assist with financial forecasts, annual budgets, and variance analysis
- Review and approve operational invoices for payment processing
- Initiate corrective actions to address budget variances
- Ensure 100% compliance with transport legislation, regulations, and operational policies
- Maintain rigorous adherence to transport legislation and DVSA requirements
- Ensure all vehicles, drivers, and operations meet legal and safety standards
- Work toward or hold Transport Manager CPC qualification (fully funded training provided if required)
About You:
We're looking for an experienced operations professional who thrives in fast-paced removals or logistics environments and has the leadership skills to drive excellence.
- Minimum 8 years' management experience in removals, logistics, transport, or operations
- Excellent problem-solving, people management, and communication skills
- Ability to make tough decisions quickly and confidently
- Strong organizational skills and attention to detail
- Experience managing budgets, KPIs, and operational performance
- Must live within easy commutable distance of Trafford Park, Manchester
Highly Desirable:
- Experience in the removals industry (though candidates from other sectors are welcome)
- Transport Manager CPC qualification (if not held, fully funded training will be provided with expectation to pass within 12 months)
- Background in fast-moving logistics or service-driven operations
- Knowledge of transport legislation, compliance, and fleet management
You'll also be:
- Passionate about operational excellence and customer service
- A natural leader who inspires teams and drives performance
- Resilient, adaptable, and ready for a varied, challenging role
- Committed to building a long-term career with a market leader
What's On Offer:
- Market-leading brand: Represent one of the UK's most trusted removals companies
- Career progression: Real opportunities to build a long-term career
- Fully funded CPC training: Investment in your professional development
- Competitive benefits package: Reward and recognition for your contribution
- Varied, rewarding role: No two days are the same
- Supportive team environment: Work alongside experienced professionals
Removals Operations Manager in Stretford employer: RELOcruitment Ltd
Contact Detail:
RELOcruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Removals Operations Manager in Stretford
✨Tip Number 1
Network like a pro! Reach out to your connections in the removals and logistics industry. Attend events, join relevant groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company thoroughly. Understand their values, recent achievements, and challenges they face. This will help you tailor your answers and show that you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your leadership stories! Think of specific examples where you’ve driven operational excellence or resolved customer issues. Being able to share these experiences confidently can really set you apart during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Removals Operations Manager role!
We think you need these skills to ace Removals Operations Manager in Stretford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Removals Operations Manager role. Highlight your leadership experience and any relevant operational achievements to show us you’re the right fit for our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you’re passionate about operational excellence and how your background in removals or logistics makes you the perfect candidate for this role.
Showcase Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We want to see your problem-solving skills in action, especially in fast-paced environments like removals or logistics.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at RELOcruitment Ltd
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their values, mission, and what sets them apart in the removals industry. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Removals Operations Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led teams, resolved conflicts, or improved operational processes. Be ready to discuss how you can inspire and motivate others to achieve excellence.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities and decision-making skills. Think of specific scenarios where you had to manage resources, handle customer complaints, or ensure compliance with regulations. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Your Passion for Customer Service
This role is all about delivering exceptional service. Be prepared to discuss your approach to customer satisfaction and how you’ve gone above and beyond in previous roles. Highlight any metrics or feedback that showcase your commitment to quality service delivery.
