Removals Assistant Manager

Our client is a stalwart of the UK Removals and Storage Industry—a multi-branch, long-term BAR member with a great reputation for quality. They are seeking a proactive and organised Assistant Branch Manager to support daily operations within the Leeds branch.

This role involves overseeing moving crews, coordinating transportation and storage logistics, ensuring high-quality customer service, and supporting the branch manager with team leadership, compliance, and process improvement. The ideal candidate will have hands-on experience in the removals, transportation, or logistics sector, and the ability to manage multiple tasks in a fast-paced environment.

Responsibilities:

• Assist the Branch Manager in overseeing day-to-day branch operations.
• Supervise and coordinate removal teams, drivers, and logistics staff to ensure timely and efficient service.
• Plan, schedule, and dispatch vehicles and personnel for household, office, and commercial removals.
• Conduct site surveys and risk assessments for removal jobs when required.
• Manage inventory and storage logistics, ensuring proper handling and documentation.
• Processing weekly wages to head office.
• Completing and sending client invoices.
• Credit control for the branch.
• Provide excellent customer service, handling escalated customer issues and complaints professionally.
• Ensure compliance with health and safety regulations, transport laws, and company policies.
• Monitor and improve operational efficiency, cost control, and team performance.
• Assist in training, mentoring, and evaluating staff.
• Maintain accurate records of removals, deliveries, vehicle usage, and incident reports.
• Support the Branch Manager with administrative duties, reporting, and audits.

Skills & Qualifications:

• Exceptional attention to detail
• Proven experience in the removals, logistics, or transportation industry (minimum 2 years preferred).
• Previous supervisory or assistant management experience is desirable.
• Strong leadership and team coordination skills.
• Excellent organizational and problem-solving abilities.
• Good working knowledge of logistics planning, vehicle routing, and storage procedures.
• Familiarity with health and safety practices in a transport/removals setting.
• Strong interpersonal and communication skills.
• Proficiency in Microsoft Office and logistics software (TMS, CRM, etc.).
• Valid driver’s license (commercial license preferred).

Working Conditions:

• On-site and field-based work, including occasional lifting or assisting with removals.
• May involve early mornings, late evenings, or weekends depending on job schedules.
• Fast-paced environment with a need for flexibility and adaptability.

Preferred Qualifications:

• Transport Manager Certificate of Professional Competence (CPC) – Desirable, Client willing to train the right person.
• First Aid or Health & Safety certification
• Counterbalance forklift licence desirable.