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For Companies At a Glance
- Tasks: Lead the day-to-day operations of a self-storage facility and drive sales growth.
- Company: Join a reputable national removals and logistics company with a strong brand presence.
- Benefits: Competitive salary, performance bonuses, and career development opportunities.
- Why this job: Make a real impact on business performance while building relationships in your community.
- Qualifications: Experience in self-storage operations and strong customer service skills required.
- Other info: Dynamic role with varied tasks and job security in a market-leading company.
The predicted salary is between 26000 - 28000 £ per year.
We are recruiting on behalf of a powerhouse national removals and logistics company for an energetic, customer-driven Self-Store Manager to lead their Norwich self-storage facility. This is a fantastic opportunity to join the self-storage division of a well-established, financially backed national brand with an excellent reputation - making it easy to sell and a pleasure to represent! If you're commercially minded, love working with customers, and want to make a real impact on business performance, this role is perfect for you.
What You'll Be Doing:
- Operational Leadership
- Take full responsibility for the day-to-day running and performance of the self-storage facility
- Maintain excellent site security, cleanliness, and health & safety standards
- Conduct regular unit inspections and coordinate basic maintenance requirements
- Manage stock levels and warehouse procedures effectively
- Sales & Business Development
- Drive revenue growth for both storage and local moving services through proactive sales activity
- Convert qualified leads into bookings through home visits and consultations
- Identify customer needs and recommend tailored storage solutions
- Maximize every customer enquiry to increase branch revenue
- Price competitively in line with demand to achieve optimal long-term occupancy
- Customer Excellence
- Handle all customer enquiries, bookings, contracts, and payments professionally
- Deliver consistently outstanding customer service at every touchpoint
- Build strong relationships within the Norwich community
- Ensure every customer has a positive experience from enquiry to move-out
- Performance Management
- Achieve company targets through effective P&L management
- Monitor and report on key performance indicators
- Use sales data and market insight to drive continuous improvement
What We're Looking For
- Essential
- Experience in self-storage operations and warehouse stock control procedures
- Proven ability to manage, motivate, and coach a small team
- Strong commercial awareness with a track record in sales or customer service
- Excellent understanding of health & safety legislation and best practice
- Outstanding IT and administration skills
- Valid UK driving licence
- Self-motivated, proactive approach with excellent organizational skills
- Desirable
- Background in sales, lead generation, or after-sales customer service
- Valid First Aid Certificate
- Experience growing revenue in a customer-facing environment
What's On Offer
- Competitive salary £26,000 - £28,000 with performance-based bonus potential
- Join a well-backed national company with an excellent reputation
- Represent a trusted household name - easy to sell and promote
- Opportunity to genuinely impact business growth and performance
- Varied, hands-on role - no two days are the same
- Career development opportunities within a national organization
- Job security with an established market leader
About You
You're a natural people person who loves building relationships and helping customers find the right solutions. You're equally comfortable rolling up your sleeves on-site as you are engaging with customers and driving sales. You take pride in your work, have a keen eye for detail, and understand that excellent customer service is the foundation of sustainable business growth.
Interested? If you have the drive, experience, and customer focus to excel in this role, we'd love to hear from you!
Locations
Self-Store Manager in Norfolk, Norwich employer: RELOcruitment Ltd
Contact Detail:
RELOcruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Self-Store Manager in Norfolk, Norwich
✨Tip Number 1
Network like a pro! Get out there and connect with people in the self-storage and logistics industry. Attend local events, join relevant groups on social media, and don’t be shy about reaching out to potential contacts. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your personality! When you get the chance for an interview or a casual chat, let your passion for customer service shine through. Share stories that highlight your experience and how you’ve made a difference in previous roles. Remember, they want someone who can lead and inspire a team!
✨Tip Number 3
Research the company! Before any meeting, dive into their values, mission, and recent news. This will not only help you tailor your conversation but also show that you’re genuinely interested in being part of their team. Plus, it’s a great way to come up with insightful questions!
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Self-Store Manager. Plus, it shows you’re serious about joining our team. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Self-Store Manager in Norfolk, Norwich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the Self-Store Manager role. Highlight your operational leadership and customer service experience, as these are key to impressing us!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background in self-storage operations can make a difference at our Norwich facility.
Showcase Your Achievements: Don’t just list your responsibilities; share your successes! Whether it’s driving revenue growth or improving customer satisfaction, we want to see how you’ve made an impact in previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at RELOcruitment Ltd
✨Know Your Stuff
Before the interview, make sure you understand the self-storage industry and the specific operations of the company. Familiarise yourself with their services, customer base, and any recent news about them. This will show your genuine interest and help you answer questions more confidently.
✨Showcase Your People Skills
As a Self-Store Manager, you'll be dealing with customers daily. Prepare examples of how you've successfully built relationships and handled customer enquiries in the past. Highlight your ability to provide outstanding service and how it contributed to business growth.
✨Demonstrate Leadership Qualities
Be ready to discuss your experience in managing and motivating a team. Think of specific instances where you led a team to success or improved performance. This will illustrate your capability to take charge of the facility and drive results.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the company's goals, team dynamics, and expectations for the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
