Move Manager

This is a single opportunity with two available work patterns — please select the one that suits your lifestyle:

Option A — Monday to Friday

• Location: Hounslow (West London)
• Hours: Full time, permanent

Option B — Tuesday to Saturday (enhanced salary)

• Location: Hounslow (Tuesday–Friday) | NW10 every Saturday
• Hours: Full time, permanent

The Company

Our client is a multi-award-winning removals, relocation and storage company based in West London — and an award holder for Domestic Mover of the Year from the British Association of Removers. Completing over 1,000 domestic and commercial moves each year, they service everything from single-bedroom apartments to large estates and business relocations, with a strong reputation built on exceptional client care, operational excellence, and specialist logistics expertise.

The Role

As Move Manager, you will be the face of the business — the primary contact guiding clients from initial enquiry right through to completion. This is a varied and rewarding position that blends sales coordination, operational planning, and relationship management. You will work closely with the internal operations team, surveyors, and third-party suppliers to ensure every move is delivered seamlessly and to the highest standard.

International moving experience would be a bonus, though not essential.

Key Responsibilities

• Handle incoming calls, emails and social media enquiries, identifying client needs and recommending appropriate services
• Convert enquiries into survey appointments (video, site or self-survey), optimising surveyor schedules
• Prepare and issue accurate quotations, including third-party rates, ensuring services are costed in line with profitability targets
• Follow up on quotations, address client queries, secure bookings and maintain the company database
• Act as the primary client liaison — coordinating between clients, operations, suppliers and internal departments
• Plan and coordinate all logistical requirements for moves, including third-party bookings such as contractors and parking
• Manage specialist requirements including delicate item handling, storage arrangements and complex logistics
• Proactively resolve issues and maintain clear, timely communication throughout the move lifecycle
• Maintain accurate records using the company database (Moveware)
• Handle invoicing, monitor payments and gather post-move client feedback and reviews
• Manage ongoing client relationships including repeat business, storage queries and general enquiries
• Oversee storage operations — maintaining records, managing movements and producing final statements of account
• Support the sales team with appointment-making and quotation follow-ups as required
• Manage customer complaints professionally and efficiently

About You

You are a highly organised individual who thrives in a fast-paced, client-facing environment. You have strong attention to detail, excellent communication skills and the confidence to proactively upsell and promote a full range of services.

We are looking for:

• Previous Move Manager experience (Highly desirable but not essential)
• International moving knowledge (advantageous)
• Strong IT skills — experience with Moveware, a plus
• A proactive, solutions-focused attitude
• Excellent communication skills — written and verbal
• The ability to work independently and manage competing priorities
• Bright, motivated candidates willing to learn and develop — applications welcome even without direct experience