At a Glance
- Tasks: Lead and motivate a dynamic sales and customer service team to deliver exceptional experiences.
- Company: Join a respected service business with a strong brand and customer-centric culture.
- Benefits: Enjoy a competitive salary, car allowance, bonuses, and great employee perks.
- Other info: This role offers fantastic growth opportunities and a supportive team atmosphere.
- Why this job: Make a real impact by helping customers during one of life's biggest transitions.
- Qualifications: Leadership experience in any service environment; passion for customer experience is key.
The predicted salary is between 40000 - 40000 £ per year.
Are you a natural leader who brings energy, positivity, and a genuine passion for customer experience? Do you have a track record of motivating sales and service teams to deliver results? This could be the role for you.
We're recruiting on behalf of a highly respected, nationally recognised service business — one with real heritage, a strong brand, and a culture that genuinely puts the customer at the heart of everything it does.
The Role
This is a sales-biased leadership role with a customer service soul. You'll be managing a close-knit North West team — two Sales Estimators and a small group of on-site Move Managers — responsible for handling all moving enquiries across the region, from first contact through to completion. House moving is one of the most stressful events in a person's life. Your team takes that stress away. Your job is to make sure they're doing it brilliantly, consistently, and with genuine care — while hitting commercial targets and driving the business forward.
What You'll Be Doing
- Leading, coaching, and motivating a small, high-performing sales and customer service team
- Driving pipeline performance and revenue through hands-on team management
- Ensuring every customer touchpoint delivers an exceptional experience
- Monitoring KPIs, identifying trends, and implementing improvements
- Handling escalated queries and keeping service quality front and centre
- Supporting recruitment, onboarding, and ongoing team development
- Reporting on performance and collaborating with operational colleagues
What We're Looking For
Industry experience in removals isn't required — this is about the right person and the right personality. If you have led a team of coordinators, sales consultants, customer service or admin staff in any service-led environment, we want to hear from you.
You'll be:
- Sales-driven, commercially sharp, and target-focused
- A motivator — someone with a skip in their step who brings the best out of others
- Customer-obsessed, with a genuine understanding of the customer journey
- Calm under pressure, solutions-focused, and a strong communicator
- Experienced using CRM systems and comfortable working with data and reporting
The Package
£40,000 basic salary
£4,000 car allowance
Quarterly performance bonus
Pension, employee assistance programme, staff discounts, and additional benefits
Real growth opportunity — this is a role with a future
Group Sales & Customer Service Manager in Manchester employer: RELOcruitment Ltd
Join a highly respected service business that prioritises customer experience and fosters a supportive work culture. As a Group Sales & Customer Service Manager, you'll lead a dedicated team in the North West, driving performance while ensuring every customer interaction is exceptional. With competitive benefits, a focus on employee growth, and a commitment to making house moving stress-free, this role offers a rewarding opportunity for those passionate about leadership and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Group Sales & Customer Service Manager in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at RELOcruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like RELOcruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Group Sales & Customer Service Manager in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to RELOcruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at RELOcruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at RELOcruitment Ltd!
How to prepare for a job interview at RELOcruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
