Removals Administrator in London

3 days ago Be among the first 25 applicants
Direct message the job poster from RELOcruitment Ltd
Managing Director at RELOcruitment Ltd – recruiting Moving, Relocation & Fine Art Logistics professionals across the Globe for the past 21 years.
RELOcruitment are delighted to be working with a leading Removals & Storage company, known for delivering seamless relocation services to clients across the UK and internationally.
They are now looking for a Removals Admin to join their team, providing first-class customer service and ensuring every move is handled efficiently from start to finish.
This role is perfect for a highly organised, customer-focused individual who thrives in a fast-paced environment.
The ideal candidate will have strong communication skills, the ability to manage multiple tasks, and a passion for delivering an excellent customer experience. Previous experience in the removals or relocation industry is preferred.
Key Responsibilities
Act as the single point of contact for customers throughout their relocation journey.
Understand customer needs and enhance their overall experience.
Maximise sales opportunities and confidently upsell relevant products and services.
Ensure all documentation is accurately processed in line with company and legal standards.
Handle administrative enquiries professionally and efficiently.
Maintain exceptional customer service standards, working to KPIs and ensuring targets are met.
Attend team meetings and contribute to continuous improvement discussions.
Problem-solve and proactively address any issues that arise.
Build and maintain strong relationships with customers, colleagues, and stakeholders.
Support the wider team with additional duties as required.
Skills & Experience
Strong customer service skills with the ability to build rapport quickly.
Excellent organisational skills, with the ability to manage multiple tasks and prioritise workloads.
A positive, proactive approach with a “can-do” attitude.
Ability to work well under pressure and meet deadlines.
Strong attention to detail and accuracy when processing paperwork.
IT proficiency, including Microsoft Word, Excel, and Outlook.
Adaptability and willingness to take on new challenges.
If you’re looking for a role where you can make a real impact in a growing and dynamic company, apply today!
Seniority level
Associate
Employment type
Full-time
Job function
Administrative, Customer Service, and Distribution
Industries
Warehousing and Storage, Office Administration, and Administrative and Support Services
#J-18808-Ljbffr