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For Companies At a Glance
- Tasks: Guide clients through their moving journey, ensuring seamless and high-quality service.
- Company: Award-winning removals and relocation company with a strong reputation.
- Benefits: Competitive salary, flexible work patterns, 20 days holiday, and workplace pension.
- Why this job: Be the face of the business and make a real difference in clients' lives.
- Qualifications: Strong communication skills and a proactive attitude; experience is a plus but not essential.
- Other info: Fast-paced environment with opportunities for learning and career development.
The predicted salary is between 29000 - 38000 £ per year.
Work Patterns & Salary
- Option A — Monday to Friday
- Salary: £29,000 – £35,000 depending on experience
- Location: Hounslow (West London)
- Hours: Full time, permanent
- 20 days holiday pro rata + Bank Holidays | Workplace Pension
- Salary: £29,000 – £38,000 depending on experience
- Location: Hounslow (Tuesday–Friday) | NW10 every Saturday
- Hours: Full time, permanent
- 20 days holiday pro rata + Bank Holidays | Workplace Pension
The Company
Our client is a multi-award-winning removals, relocation and storage company based in West London — and an award holder for Domestic Mover of the Year from the British Association of Removers. Completing over 1,000 domestic and commercial moves each year, they service everything from single-bedroom apartments to large estates and business relocations, with a strong reputation built on exceptional client care, operational excellence, and specialist logistics expertise.
The Role
As Move Manager, you will be the face of the business — the primary contact guiding clients from initial enquiry right through to completion. This is a varied and rewarding position that blends sales coordination, operational planning, and relationship management. You will work closely with the internal operations team, surveyors, and third-party suppliers to ensure every move is delivered seamlessly and to the highest standard. International moving experience would be a bonus, though not essential.
Key Responsibilities
- Handle incoming calls, emails and social media enquiries, identifying client needs and recommending appropriate services
- Convert enquiries into survey appointments (video, site or self-survey), optimising surveyor schedules
- Prepare and issue accurate quotations, including third-party rates, ensuring services are costed in line with profitability targets
- Follow up on quotations, address client queries, secure bookings and maintain the company database
- Act as the primary client liaison — coordinating between clients, operations, suppliers and internal departments
- Plan and coordinate all logistical requirements for moves, including third-party bookings such as contractors and parking
- Manage specialist requirements including delicate item handling, storage arrangements and complex logistics
- Proactively resolve issues and maintain clear, timely communication throughout the move lifecycle
- Maintain accurate records using the company database (Moveware)
- Handle invoicing, monitor payments and gather post-move client feedback and reviews
- Manage ongoing client relationships including repeat business, storage queries and general enquiries
- Oversee storage operations — maintaining records, managing movements and producing final statements of account
- Support the sales team with appointment-making and quotation follow-ups as required
- Manage customer complaints professionally and efficiently
About You
You are a highly organised individual who thrives in a fast-paced, client-facing environment. You have strong attention to detail, excellent communication skills and the confidence to proactively upsell and promote a full range of services.
We are looking for:
- Previous Move Manager experience (Highly desirable but not essential)
- International moving knowledge (advantageous)
- Strong IT skills — experience with Moveware, a plus
- A proactive, solutions-focused attitude
- Excellent communication skills — written and verbal
- The ability to work independently and manage competing priorities
- Bright, motivated candidates willing to learn and develop — applications welcome even without direct experience
Move Manager in London employer: RELOcruitment Ltd
Contact Detail:
RELOcruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Move Manager in London
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and client testimonials. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your pitch! You’ll want to be able to clearly explain how your skills match the Move Manager role. Think about specific examples from your past that highlight your organisational skills and client management experience.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral — which is always a bonus!
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your appreciation and keeping you top of mind. Plus, it’s a great chance to reiterate your excitement about the role.
We think you need these skills to ace Move Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Move Manager role. Highlight any relevant experience, especially in client-facing roles or logistics. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background makes you a great fit. Keep it engaging and personal — we love a bit of personality!
Showcase Your Communication Skills: As a Move Manager, communication is key. In your application, demonstrate your written communication skills clearly and concisely. We want to see that you can convey information effectively, just like you would with clients.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it’s super easy!
How to prepare for a job interview at RELOcruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the removals and relocation industry, as well as the specific company you're applying to. Understand their services, values, and what sets them apart from competitors. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Organisational Skills
As a Move Manager, being organised is key. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects simultaneously. Highlight how you prioritised tasks and maintained clear communication with clients and team members throughout the process.
✨Prepare for Client Interaction Scenarios
Since you'll be the primary contact for clients, think about potential scenarios you might face during a move. Be ready to discuss how you'd handle client queries, complaints, or unexpected issues. Demonstrating your problem-solving skills and ability to maintain calm under pressure will impress your interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company's approach to client care, how they handle logistics challenges, or what success looks like for a Move Manager in their eyes. This shows that you're engaged and thinking critically about how you can contribute to their team.