At a Glance
- Tasks: Assist customers with their moving journey through excellent communication and problem-solving.
- Company: Join an award-winning removals and storage firm with a global reach.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on teamwork and customer satisfaction.
- Why this job: Be the first point of contact and make a real difference in customers' lives.
- Qualifications: Strong customer service skills; industry experience is a plus but not essential.
The predicted salary is between 24000 - 28000 £ per year.
RELOcruitment are delighted to be working alongside an award-winning Removals & Storage Firm. They provide professional removals and storage solutions all over the globe. They are now looking for a Customer Service Administrator to join their busy team based in Leeds.
The ideal candidate will have strong Customer Service experience. Industry experience will also be beneficial; however, this is not essential. The successful candidate will be the first point of contact for customers and will inspire confidence in the company brand with excellent communication and problem-solving skills.
Responsibilities:- Respond to customer enquiries via phone, email, and live chat in a timely and professional manner.
- Be available and own responsibility for your customers’ experience throughout their moving journey.
- Provide accurate information about products and services addressing customers’ needs and concerns.
- Maximise revenue through upselling optional extra products and services.
- Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met.
- Ability to problem-solve in order to achieve a positive customer outcome.
- Collaborate with team members to improve customer service processes and outcomes.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Stay up to date with product knowledge, company policies, and industry trends.
- Effective management of all incoming calls and enquiries.
- Recording of clear and accurate information provided by customers.
- Convert a customer initial enquiry into a quotation for the customer's move.
- Promote the company brand by encouraging customers to share their experiences on review platforms.
- Meeting productivity goals by being targeted on the number of moves managed each month.
- Effective cost control through customer interaction and excellent customer service.
- Methodical approach to post-move satisfaction.
- A customer centric approach and attitude.
- The ability to actively listen and show empathy and understanding at all levels.
- Excellent verbal and written communication skills.
- Ability to manage customer queries appropriately and efficiently.
- Be enthusiastic, self-motivated and positive in your approach.
- Have excellent organisational skills with the ability to prioritise workload and multi-task.
- Exhibits flexibility, be adaptable to change.
- Excellent time management, with the ability to work well under pressure.
- A passion for completing all tasks to the highest standard and be driven by results.
- Proficient IT skills – Office, Word, Excel.
Customer Service Administrator in Leeds employer: RELOcruitment Ltd
Join an award-winning Removals & Storage Firm in Leeds, where your role as a Customer Service Administrator will be pivotal in delivering exceptional customer experiences. With a strong focus on employee growth and a collaborative work culture, you'll benefit from ongoing training and support while being part of a dynamic team that values communication and problem-solving. Enjoy the unique advantage of working in a thriving industry that prioritises customer satisfaction and offers opportunities for career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Leeds
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Whether it’s over the phone or in person, being clear and confident is key. Try role-playing with a friend to nail down your responses to common customer service scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you turned a negative situation into a positive one. This will help you stand out as someone who can handle challenges.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. Plus, it’s a great chance to reiterate your interest in the role.
We think you need these skills to ace Customer Service Administrator in Leeds
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that demonstrate your skills!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Tailor Your Application:Take a moment to tailor your application to the job description. Mention how your skills align with the responsibilities listed, like problem-solving and effective communication. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and what we stand for.
How to prepare for a job interview at RELOcruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the removals and storage industry, as well as the specific company you're applying to. Understanding their services, values, and recent achievements will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to inspire confidence and handle queries effectively.
✨Practice Problem-Solving Scenarios
Since the role requires strong problem-solving skills, consider common customer issues that might arise in the removals and storage sector. Practise how you would address these scenarios during the interview, highlighting your ability to think on your feet and provide positive outcomes.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators (KPIs) relevant to customer service roles. Be prepared to discuss how you’ve met or exceeded targets in previous positions, as this will show your potential employer that you’re results-driven and understand the importance of meeting goals.
