At a Glance
- Tasks: Assist customers with their moving journey through phone, email, and live chat.
- Company: Join an award-winning removals and storage firm with a global reach.
- Benefits: Competitive salary, supportive team environment, and opportunities for growth.
- Other info: Dynamic role with a focus on problem-solving and teamwork.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong customer service skills; industry experience is a plus but not essential.
The predicted salary is between 22000 - 26000 £ per year.
RELOcruitment are delighted to be working alongside an award-winning Removals & Storage Firm. They provide professional removals and storage solutions all over the globe. They are now looking for a Customer Service Administrator to join their busy team based in Leeds.
The ideal candidate will have strong Customer Service experience. Industry experience will also be beneficial however, this is not essential. The successful candidate will be the first point of contact for customers and will inspire confidence in the company brand with excellent communication and problem-solving skills.
Responsibilities:- Respond to customer enquiries via phone, email, and live chat in a timely and professional manner.
- Be available and own responsibility for your customers' experience throughout their moving journey.
- Provide accurate information about products and services addressing customers' needs and concerns.
- Maximise revenue through upselling optional extra products and services.
- Maintain excellent customer service and communication standards at all times work to KPI's ensuring targets are met.
- Ability to problem-solve in order to achieve a positive customer outcome.
- Collaborate with team members to improve customer service processes and outcomes.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Stay up to date with product knowledge, company policies, and industry trends.
- Effective management of all incoming calls and enquiries.
- Recording of clear and accurate information provided by customers.
- Convert a customer initial enquiry into a quotation for the customer's move.
- Promote the company brand by encouraging customers to share their experiences on review platforms.
- Meeting productivity goals by being targeted on the number of moves managed each month.
- Effective cost control through customer interaction and excellent customer service.
- Methodical approach to post-move satisfaction.
- A customer centric approach and attitude.
- The ability to actively listen and show empathy and understanding at all levels.
- Excellent verbal and written communication skills.
- Ability to manage customer queries appropriately and efficiently.
- Be enthusiastic, self-motivated and positive in your approach.
- Have excellent organisational skills with the ability to prioritise workload and multi-task.
- Exhibits flexibility, be adaptable to change.
- Excellent time management, with the ability to work well under pressure.
- A passion for completing all tasks to the highest standard and be driven by results.
- Proficient IT skills – Office, Word, Excel.
Customer Service Administrator in Garforth employer: RELOcruitment Ltd
Join an award-winning Removals & Storage Firm in Leeds, where your role as a Customer Service Administrator will be pivotal in delivering exceptional customer experiences. With a strong focus on employee growth and a collaborative work culture, this company offers comprehensive training and support, ensuring you thrive in your career while enjoying the benefits of a dynamic team environment. Embrace the opportunity to make a meaningful impact in a company that values your contributions and fosters a positive workplace atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Garforth
✨Tip Number 1
Get to know the company inside out! Research their services, values, and recent news. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, role-play common scenarios with a friend. This will help you feel more confident and ready to tackle any questions that come your way.
✨Tip Number 3
Be proactive! If you see an opportunity to improve customer service processes or have ideas on upselling, don’t hesitate to share them during your interview. It shows you're thinking ahead and care about the company's success.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. Plus, it shows you're genuinely interested in the role and appreciate their time.
We think you need these skills to ace Customer Service Administrator in Garforth
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've handled enquiries and resolved issues in the past, so share specific examples that demonstrate your skills!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We love seeing candidates who understand our needs and can show how they fit into our team.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured responses that are easy to read. Avoid jargon and make sure your communication reflects the excellent standards we uphold.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at RELOcruitment Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the removals and storage industry, as well as the specific company you're applying to. Understanding their services, values, and recent achievements will help you answer questions more confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Think about times when you resolved a difficult situation or went above and beyond for a customer. This will demonstrate your ability to inspire confidence and handle queries effectively.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to respond more accurately. You can even paraphrase the question back to the interviewer to confirm your understanding before answering.
✨Be Ready to Problem-Solve
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of a few common customer service challenges and how you would address them. This will highlight your ability to manage customer queries efficiently and achieve positive outcomes.
