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- Tasks: Be the go-to person for customer queries and ensure a smooth moving experience.
- Company: Join an award-winning removals and storage firm with a global reach.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and development.
- Why this job: Make a real impact by helping customers during their moving journey in a supportive team.
- Qualifications: Strong customer service skills are essential; industry experience is a plus but not required.
- Other info: Flexible, adaptable candidates who thrive under pressure will excel in this role.
The predicted salary is between 28800 - 43200 £ per year.
RELOcruitment are delighted to be working alongside an award-winning Removals & Storage Firm. They provide professional removals and storage solutions all over the globe. They are now looking for a Move Manager to join their busy team based in Nottingham.
The ideal candidate will have strong Customer Service experience. Industry experience will be beneficial; however, this is not essential. The successful candidate will be the first point of contact for customers and will inspire confidence in the company brand with excellent communication and problem-solving skills.
Responsibilities:- Respond to customer enquiries via phone, email and live chat in a timely and professional manner.
- Be available and own responsibility for your customer’s experience throughout their moving journey.
- Provide accurate information about products and services addressing customer’s needs and concerns.
- Maximise revenue through upselling optional extra products and services.
- Maintain excellent customer service and communication standards at all times, working to KPI’s ensuring targets are met.
- Ability to problem solve in order to achieve a positive customer outcome.
- Collaborate with team members to improve customer service processes and outcomes.
- Follow up with customers to ensure their issues are resolved and they are satisfied with the service.
- Stay up to date with product knowledge, company policies and industry trends.
- Effective management of all incoming calls and enquiries.
- Recording of clear and accurate information provided by customers.
- Convert a customer initial enquiry into a quotation for the customer's move.
- Promote the company brand by encouraging customers to share their experiences on review platforms.
- Meeting productivity goals by being targeted on the number of moves managed each month.
- Effective cost control through customer interaction and excellent customer service.
- Methodical approach to post-move satisfaction.
- A customer-centric approach and attitude.
- The ability to actively listen and show empathy and understanding at all levels.
- Excellent verbal and written communication skills.
- Ability to manage customer queries appropriately and efficiently.
- Be enthusiastic, self-motivated and positive in your approach.
- Have excellent organisational skills with the ability to prioritise workload and multitask.
- Exhibits flexibility, be adaptable to change.
- Excellent time management, with the ability to work well under pressure.
- A passion for completing all tasks to the highest standard and be driven by results.
- Proficient IT skills – Office, Word, Excel.
Customer Service Administrator employer: RELOcruitment Ltd
Contact Detail:
RELOcruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the removals and storage industry. Understanding common customer concerns and the services offered will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios with a friend can help you articulate your thoughts clearly and show that you can manage customer interactions confidently.
✨Tip Number 3
Research the company’s brand and values. Being able to discuss how your personal values align with theirs during an interview can set you apart and show that you’re a good cultural fit for the team.
✨Tip Number 4
Prepare examples of how you've successfully resolved customer issues in the past. Highlighting your problem-solving skills with real-life scenarios will demonstrate your capability to handle similar situations in this role.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience prominently. Use specific examples that demonstrate your communication skills and problem-solving abilities, as these are key for the role.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position and the company. Mention how your skills align with their needs, particularly your ability to manage customer queries and provide excellent service.
Showcase Relevant Skills: Emphasise your organisational skills and ability to multitask in your application. Provide examples of how you've successfully managed workloads and met targets in previous roles.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in customer service roles.
How to prepare for a job interview at RELOcruitment Ltd
✨Showcase Your Customer Service Skills
Since the role requires strong customer service experience, be prepared to share specific examples of how you've successfully handled customer queries in the past. Highlight your ability to listen actively and empathise with customers.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss situations where you've effectively resolved issues for customers. This will show your potential employer that you can think on your feet and find solutions that lead to positive outcomes.
✨Familiarise Yourself with the Company
Research the removals and storage industry, as well as the specific company you're interviewing with. Understanding their services and values will help you align your answers with their expectations and demonstrate your genuine interest.
✨Practice Effective Communication
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. You might even want to rehearse common interview questions with a friend to build your confidence.
