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- Tasks: Assist customers with their moving journey via phone, email, and live chat.
- Company: Join an award-winning removals and storage firm with a global reach.
- Benefits: Enjoy a supportive team environment and opportunities for personal growth.
- Why this job: Be the face of a trusted brand and make a real impact on customer experiences.
- Qualifications: Strong customer service skills; industry experience is a plus but not required.
- Other info: Flexible working hours and a chance to develop your problem-solving skills.
The predicted salary is between 24000 - 36000 £ per year.
RELOcruitment are delighted to be working alongside an award-winning Removals & Storage Firm. They provide professional removals and storage solutions all over the globe. They are now looking for a Move Manager to join their busy team based in Nottingham. The ideal candidate will have strong Customer Service experience. Industry experience will be also be beneficial however, this is not essential.
The Successful candidate will be the first point of contact for customers and will inspire confidence in the company brand with excellent communication and problem solving skills.
Responsibilities:- Respond to customer enquiries via phone, email and live chat in a timely and professional manner.
- Be available and own responsibility for your customer’s experience throughout their moving journey.
- Provide accurate information about products and services addressing customer’s needs and concerns.
- Maximise revenue through upselling optional extra products and services.
- Maintain excellent customer service and communication standards at all times work to KPI’s ensuring targets are met.
- Ability to problem solve in order to achieve a positive customer outcome.
- Collaborate with team members to improve customer service processes and outcomes.
- Follow up with customer’s to ensure their issues are resolved and are satisfied with the service.
- Stay up to date with product knowledge, company policies and industry trends.
- Effective management of all incoming calls and enquiries.
- Recording of clear and accurate information provided by customer’s.
- Convert a customer initial enquiry into a quotation for the customers move.
- Promote the company brand by encouraging customers to share their experiences on review platforms.
- Meeting productivity goals by being targeted on the number of moves managed each month.
- Effective cost control through customer interaction and excellent customer service.
- Methodical approach to post move satisfaction.
- A customer centric approach and attitude.
- The ability to actively listen and show empathy and understanding at all levels.
- Excellent verbal and written communication skills.
- Ability to manage customer queries appropriately and efficiently.
- Be enthusiastic, self-motivated and positive in your approach.
- Have excellent organisational skills with the ability to prioritise workload and multi-task.
- Exhibits flexibility, be adaptable to change.
- Excellent time management, with the ability to work well under pressure.
- A passion for completing all tasks to the highest standard and be driven by results.
- Proficient IT skills – Office, Word, Excel.
Customer Service Administrator employer: RELOcruitment Ltd
Contact Detail:
RELOcruitment Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Familiarise yourself with the removals and storage industry. Understanding common customer concerns and the services offered will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer queries. Role-playing different scenarios with a friend can help you articulate your responses clearly and confidently, which is crucial for a Customer Service Administrator.
✨Tip Number 3
Showcase your problem-solving abilities by preparing examples of how you've successfully resolved customer issues in the past. This will highlight your capability to manage customer experiences effectively, a key aspect of the job.
✨Tip Number 4
Research the company’s values and customer service philosophy. Being able to align your personal approach with their brand will not only impress during the interview but also show that you are a good cultural fit for the team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience prominently. Use specific examples that demonstrate your communication skills and problem-solving abilities, as these are key for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention how your skills align with the responsibilities listed in the job description, particularly your ability to manage customer queries and provide excellent service.
Showcase Relevant Skills: In your application, emphasise your organisational skills and ability to multitask. Provide examples of how you've successfully managed customer interactions and met targets in previous roles.
Research the Company: Familiarise yourself with the removals and storage industry, as well as the company's values and services. This knowledge will help you tailor your application and prepare for potential interview questions.
How to prepare for a job interview at RELOcruitment Ltd
✨Showcase Your Customer Service Skills
Make sure to highlight your previous customer service experience during the interview. Share specific examples of how you've handled difficult situations or gone above and beyond for customers, as this will demonstrate your ability to inspire confidence in clients.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss scenarios where you've successfully resolved customer issues. Employers are looking for candidates who can think on their feet and provide positive outcomes, so be ready with examples that showcase your problem-solving skills.
✨Know the Company and Industry
Research the removals and storage industry, as well as the specific company you're interviewing with. Understanding their services and market position will allow you to ask informed questions and show your genuine interest in the role.
✨Exhibit Enthusiasm and Positivity
Your attitude can make a significant difference in an interview. Be enthusiastic about the opportunity and convey a positive outlook. This aligns with the company's values and shows that you are self-motivated and eager to contribute to their team.
