Removals Sales Consultant in Basingstoke

We are recruiting for a well-established removals company seeking a Removals Sales Consultant / Surveyor to grow territory revenue, deliver profitable sales, and develop an effective survey and quotation process across the Basingstoke area. This is a fantastic opportunity for someone with removals industry experience - whether you've worked in sales, operations, or surveying - who is looking to build a successful sales career with a trusted brand.

You'll conduct surveys via telephone, video, and field visits, convert enquiries into profitable bookings, and work closely with operations to ensure seamless service delivery - all while earning competitive commission on top of your base salary and car allowance.

The Role

As Removals Sales Consultant / Surveyor, you'll be responsible for generating profitable revenue within your territory, conducting accurate surveys using multiple methods, converting enquiries, and ensuring margin targets are consistently achieved. Working in conjunction with the Group Manager, you'll help establish and refine a successful sales and survey process that combines office-based (video/telephone) surveys with field visits to maximize conversion rates and customer satisfaction.

Key Responsibilities:

• Sales & Revenue Generation
  • Grow territory revenue in line with brand standards and deliver profitable sales against margin expectations and targets.
  • Define and execute a sales strategy to effectively service the business requirements.
  • Convert enquiries into confirmed bookings through consultative selling and relationship building.
  • Identify customer buying criteria and tailor solutions to meet their specific needs.
  • Use price bounce techniques to gauge customer reaction and optimize pricing strategies.
  • Maximize revenue through insurance sales, uplifts, and affiliate revenue streams.
  • Achieve annual revenue targets and sales productivity goals.
• Survey & Quotation Management
  • Complete customer surveys via telephone, video call, self-survey tools, and field visits as appropriate.
  • Conduct accurate volume assessments and property surveys to ensure quotation accuracy.
  • Prepare detailed, competitive quotations using costing forms and pricing tables.
  • Determine appropriate margins based on move date, insurance value, competition, and customer confidence in brand.
  • Submit professional quotations within required timescales.
  • Record all enquiries, quotations, and outcomes accurately in Navision system.
  • Follow up all jobs to conclusion and maintain detailed records.
• Customer Relationship Management
  • Provide exceptional customer service throughout the sales journey.
  • Build trust and confidence in the brand through professionalism and expertise.
  • Develop strong alliances and maintain long-term customer relationships.
  • Address customer questions, concerns, and requirements promptly and professionally.

Skills, Knowledge & Experience

• Essential:
  • Removals industry experience - whether in sales, operations, surveying, or customer service.
  • Previous sales experience with a proven track record of meeting targets.
  • Good negotiating and influencing skills.
  • Excellent communication skills - both written and verbal.
  • PC literate with ability to learn business systems (Navision experience beneficial).
  • Ability to build alliances and maintain strong customer relationships.
  • Understanding of customer needs and competitive environment.
  • Good networking skills and commercial awareness.
  • Full UK driving licence (for field surveys).

Ideal Candidate Profile:

We're looking for someone who has worked in the removals industry and understands the moving process - perhaps you've been:

• A removals coordinator or move manager looking to transition into sales.
• An operational professional who enjoys customer interaction and wants a sales career.
• A surveyor who wants to focus more on revenue generation.
• A customer service professional from removals ready for a commercial role.

You'll be:

• Consultative - skilled at understanding customer requirements and competitive landscape.
• Strong seller - excellent at influencing, listening, questioning, negotiating, and gaining commitment.
• Highly organized - able to manage multiple surveys, quotes, and follow-ups simultaneously.
• Pressure-resilient - capable of working to deadlines and handling busy periods.
• Flexible and proactive - adaptable to changing business needs.
• Approachable and professional - representing the brand with pride.