Operations Manager (Delivery, Standards & Improvements)
Our client is an award-winning, multi-site domestic moving company, known for high standards of customer service and operational excellence. As they continue to grow and modernise, they're looking for an experienced Operations Manager to lead day-to-day delivery at their Hounslow depot.
This is a hands-on, customer-facing role for someone who leads from the front - on the warehouse floor and on the phone with customers when it matters. You'll take ownership of operational standards, people leadership, compliance and continuous improvement across the site, working closely with the wider Operations team.
What you'll be doing
People leadership
- Providing clear, visible leadership - setting expectations and holding the team accountable for delivery
- Coaching and developing supervisors, foremen and future leaders
- Building a culture where problems are raised early and standards are understood
Performance management & HR
- Managing attendance, timekeeping, conduct and performance
- Leading performance conversations, agreeing and following through on improvement actions
- Supporting fact-finding, investigations, probation, absence, disciplinary and grievance processes
Ope...
Operations Manager in Hounslow employer: RELOcruitment Careers
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