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Helping Commercial Agents and Sourcers make more commission by bringing forward residential development opportunities in the West Midlands for…
Property Manager
Location: Hereford & West Midlands
Relo is redefining the way tenants and landlords interact. We are building a better way for people to live, soci alise and succeed in life. We are the antithesis of traditional renting and of the perception people have of landlords and shared accommodation.
About Relo
At Relo, we don’t just offer another room for rent. We create communities where our tenants can meet new people, make new friends, have fun and feel connected, safe and supported by their home.
We provide all-inclusive, premium shared accommodation (HMOs) across prominent cities in the West Midlands, with a strong focus on community, quality, and experience. Our houses are designed to help people socialise, thrive, and genuinely enjoy where they live.
The rental industry can seem stuck in the stone ages with a poor reputation of how tenants are treated and the quality of accommodation provided by landlords. We want to create a world where tenants come first and people are astonished by the calibre of accommodation we provide.
At our heart, we are a small family run company driven by our values: building connections, transparency, flexibility and always putting our tenants first. We may be small but we have a big vision: continuingly improving the standard of the rental industry through innovation as a market leader and our ongoing mission of bringing landlords and tenants together to create the ultimate rental experience.
About the Role
We are looking for a Property Manager to join our growing team. As a Property Manager within Relo, you’ll be the heart of our operations. You will be responsible for ensuring our tenants are happy and our properties are running smoothly. If you’re passionate about property, love working with people, and want to be part of a small but dynamic company, this is the role for you!
This is a varied, high‑impact role offering flexibility, autonomy, and real responsibility and directly contribute to the tenants rental experience.
What You Will Do at Relo
- Day to day management of our tenants and properties
- Handling maintenance requests quickly to ensure tenants comfort
- Inspecting and reporting on the quality of our properties
- Welcoming new tenants into their homes and moving tenants out as they move on to new horizons
- Compliance checks ensuring the safety of our tenants
- Conducting inventories to ensure the quality is maintained throughout tenancies
- Managing our team of contractors, cleaners and gardeners to keep everything in tip top order
- Supporting a wide range of other operational tasks as required
You do not have to have any experience managing properties, we can teach you everything you need to succeed. What matters most is your attitude, drive to learn, and desire to deliver an outstanding experience.
Who You Are
- Ruthlessly detailed. This role is deeply detailed. We need someone who prides themselves on detail in all aspects of their job and life.
- Goes above and beyond. As a small company, you cannot just coast through. We need someone willing to go above and beyond, occasionally outside of their job description to get the job done, regardless of what that looks like or how long it takes.
- Learns quickly. We are not looking for the finished product. We need someone who can learn quickly through continuous feedback and improvement.
- Extremely Organised. – Managing your time and diary is key to succeeding in this role so being organised is essential and one of the most important things we are looking for from you.
- Adaptable. – No two days are the same and sometimes it can be pretty chaotic so you need to be adaptable and be able to overcome whatever is thrown at you.
- Proactive. – Being proactive is vital to successful property management. We always aim to preempt issues rather than react to them so being proactive is crucial in this winning within this role.
- Tech Savvy. – A lot of our business is run on technology so we need someone who embraces technology and is willing to find more efficient and better ways of working with the help of tech.
Desired Attributes
- Lives Locally To Hereford
- Full Clean Driving License and Personal Vehicle
- Strong organisational and time management skills
- Familiar with property management software (e.g. CRM, Inventory Systems etc)
You will Want To Work At Relo If You:
- Crave autonomy and thrive when given lots of responsibility. This is not the kind of job where you will be spoon fed. You need to think for yourself and come up with your own ideas.
- Enjoy a fast paced environment where things quickly change. You need to be able to cope sometimes in chaos, and be able to react quickly to whatever is thrown at you.
- Want to be challenged. We can promise we will push you to grow and deliver where you might not think you can or come up with different ideas to achieve a desired result.
- Embraces Chaos. We cannot always promise it will be easy working at Relo but if you like turning chaos into order through creativity and helping forge your own way, you will fit right in.
- Want to contribute a positive change to an outdated industry with a poor reputation. Lettings and landlords often have a bad reputation. Relo is helping change that, so if you want to help change the shared accommodation industry, Relo is the place for you.
- Are excited to work in a small, family run company. We are not a big corporate team. If you prefer working for a small, family run company, where a lot of the time you will be working without much supervision, this is the perfect role for you.
What You Can Expect From Us
- Flexible working approach built on trust and accountability
- Autonomy to forge your own path
- Varied role with real responsibility from day one
- Opportunity to learn the property industry from the ground up or progress within it
- Supportive, small‑team environment with a good sense of humour
- Scope to grow with the business and move into other areas over time
Plus
- Higher than standard industry salaries (£25-£35k)
- Performance based bonuses
- 33 days holiday (incl public bank holidays) and an additional day off each month plus an extra days holiday for each year you stay with Relo.
- £500 learning and training allowance each year (T&Cs apply)
- Your Birthday Off (they don’t count as a day holiday)
- Monthly team breakfast and team events
- Cycle to Work Scheme
- All the standard things you would expect such as a phone, laptop, pension, mileage etc
What’s the Application Process like
We take our recruitment experience really seriously, and we want the process to be as transparent as possible.
Stage 1
Telephone call with one of the directors.
We will have an initial call with you to find out a bit more about you and give you the chance to learn more about Relo.
Stage 2
Half Day In Person Interviews.
We’ll run through three 30 minute interviews to learn more about how you work. This will also be a great opportunity for you to meet us and the team. Interviews will be structured as follows:
- Experience Interview: We’ll deep dive into your past experience
- Values Interview: We want to learn more about how you work and how you might fit in within our way of working.
- Practical Task: We’ll give you a problem to solve where you’ll have the chance to shine and show us your experience or problem solving in a practical way.
Even if you don’t feel 100% qualified, please do apply anyway. Your attitude and desire to grow is just as important to us as your experience.
You can find out more about Relo on our website www.relorooms.co.uk
Seniority level
Entry level
Employment type
Full-time
Job function
Sales and Management
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