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- Tasks: Drive customer success by managing relationships and delivering tailored solutions.
- Company: Join ReliaQuest, a dynamic company focused on customer engagement and innovation.
- Benefits: Competitive salary, professional development, and the chance to work with top brands.
- Why this job: Make a real impact while sharpening your skills in a fast-paced environment.
- Qualifications: Bachelor's degree and account management experience required.
- Other info: Opportunity for growth in a supportive and collaborative culture.
The predicted salary is between 28800 - 48000 £ per year.
Are you a team player who thrives in a fast-paced, customer facing environment? As a Service Delivery Manager at ReliaQuest, you will be driving cross functional engagement amongst every department to deliver value and success for each of your accounts based on their unique business model. In addition, you will play a critical role in understanding and shaping the right experience for each customer through an advisory approach – defining and delivering the positive business outcomes through our platform, GreyMatter.
The everyday hustle:
- Serve as the main point of contact for internal and external teams, ensuring that the client relationship develops and evolves as business needs change.
- Become a subject matter expert on assigned clients, their organization, reporting structure, and initiatives to help drive results.
- Develop and implement effective communication strategies needed to lead successful conversations with senior executives and key stakeholders globally.
- Prepare and facilitate in-depth presentations to senior executives, demonstrating progress and return on their investments with RQ.
- Tailor messaging to different audiences, ensuring clear and effective communication from the C‐suite to the more technical teams.
- Create and manage detailed project schedules that include deliverables, processes, and contingencies for each team to execute on.
- Clearly define and communicate roles and responsibilities to all internal and external team members involved in the customer's journey to security confidence.
- Direct internal teams using standard departmental policies, processes, and documentation guidelines for successful roadmap delivery.
- Capture client reporting needs and work with internal teams to compile meaningful metrics and data.
- Identify and recommend opportunities for service expansion based on your understanding of the RQ solution and the customer's needs.
- Responsible for executing 110% contract renewal and upsell of services.
Do you have what it takes?
- Completed Bachelor's degree or higher education.
- At least one year of account management experience or related.
- Proficient with MS Word, Excel, PowerPoint, and OneNote.
- Exceptional organization skills and ability to prioritize.
- Strong emotional intelligence and ability to work effectively with others.
- Effective communication skills, including the ability to provide constructive feedback and have difficult conversations with external and internal teams.
- Possess the skills necessary to be flexible, agile, and adaptable while navigating through changes and/or adjustments with customers.
- Strong problem-solving skills and ability to identify unique solutions to complex problems.
- Desire to be immersed in an ever changing, fast paced industry and willingness to learn the level of technical acumen necessary for effective external and internal communication.
- Ability to demonstrate good attitude, energy, and effort.
What makes you uncommon?
- Experience with ticketing systems (JIRA, SNOW, etc.) or CRM tools.
Customer Success Manager (Account Manager) in London employer: ReliaQuest
Contact Detail:
ReliaQuest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager (Account Manager) in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to folks on LinkedIn. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Practice your pitch! When you land that interview, be ready to showcase your skills and experiences. Prepare a few stories that highlight your problem-solving abilities and how you've driven success in past roles.
✨Tip Number 3
Tailor your approach! Research the company and its culture before your interview. Show them you understand their needs and how you can help them achieve their goals. This will make you stand out as a candidate who truly gets it.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Success Manager (Account Manager) in London
Some tips for your application 🫡
Show Your Customer-Centric Mindset: When writing your application, make sure to highlight your experience in customer-facing roles. We want to see how you've successfully built relationships and delivered value to clients in the past.
Tailor Your Application: Just like you would tailor your messaging for different audiences, do the same with your application. Use keywords from the job description to show us that you understand what we're looking for in a Customer Success Manager.
Demonstrate Problem-Solving Skills: We love candidates who can think on their feet! Share examples of how you've tackled complex problems in previous roles. This will show us that you have the skills to navigate challenges effectively.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, it shows you're serious about joining our team!
How to prepare for a job interview at ReliaQuest
✨Know Your Clients Inside Out
Before the interview, research the company and its clients thoroughly. Understand their business models, challenges, and how the role of Customer Success Manager can add value. This will help you demonstrate your ability to become a subject matter expert on assigned clients.
✨Master Your Presentation Skills
Since you'll be preparing and facilitating presentations for senior executives, practice your presentation skills ahead of time. Use clear visuals and tailor your messaging to different audiences. This will show that you can communicate effectively with both technical teams and C-suite executives.
✨Showcase Your Problem-Solving Abilities
Be ready to discuss specific examples where you've identified unique solutions to complex problems in previous roles. This will highlight your strong problem-solving skills and adaptability, which are crucial for navigating changes with customers.
✨Demonstrate Emotional Intelligence
During the interview, exhibit your emotional intelligence by actively listening and responding thoughtfully. Share experiences where you've successfully managed difficult conversations or provided constructive feedback, showcasing your ability to work effectively with others.
