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For Companies At a Glance
- Tasks: Support users and solve tech issues while optimising IT processes.
- Company: Join ReliaQuest, a dynamic tech company with a focus on innovation.
- Benefits: Gain valuable experience, career growth opportunities, and a collaborative work environment.
- Why this job: Make a real impact by helping others and enhancing their tech experience.
- Qualifications: Bachelor's degree in IT and 1-3 years of troubleshooting experience required.
- Other info: Work with talented professionals and develop essential IT skills.
The predicted salary is between 28800 - 43200 £ per year.
Do you like helping people and solving problems? IT Engineers make up the backbone of end user support and serve as the face of customer service for our users. Do you like building new things and optimizing processes? Joining ReliaQuest as an IT Engineer will give you the opportunity to gain exposure to many different aspects of IT Infrastructure, including Systems, Networking, Unified Communications, and Internal Security. We develop strong foundations in troubleshooting theory, ticket tracking, vendor management, and A/V deployment – among other skills. This role allows you to work with and learn from a wide variety of personalities and skillsets – the most talented people in the business. There are opportunities for career growth and specialization across the organization.
The everyday hustle:
- Provide a smooth and seamless technology experience for new employees in onboarding.
- Function as the first line of support for requests and issues from internal employees.
- Respond to queries from a variety of sources, including phone calls, direct messages, walk‐ups, and Jira tickets.
- Log, prioritize, and respond to queries based on urgency, needs of business, and affected priority groups.
- Evaluate, isolate, and resolve technical issues via systematic troubleshooting – this includes asking open and closed questions and reliably reproducing intermittent issues.
- Install, modify, and repair computer hardware and software.
- Assist and educate customers through the problem‐solving process.
- Follow up with customers to ensure issues have been resolved.
- Maintain accurate asset and peripheral inventory.
- Maintain and troubleshoot Microsoft Teams conference rooms, and a variety of audio/video deployments.
- Securely configure and deploy computer hardware for trade shows, demo environments, internal events, and other ad hoc settings.
- Assist with device management in a primarily macOS environment.
- Contribute technical writing to a rapidly growing and changing knowledge base.
- Identify and develop ongoing infrastructure projects to improve workflow and process management.
Do you have what it takes:
- Bachelor's Degree preferably in a field related to Information Technology.
- 1‐3 years of experience of Mac and/or Windows troubleshooting and configuration.
- Experience and skill related to customer service.
- Basic understanding of Networking concepts (TCP, UDP).
- Experience resolving hardware and software issues, including user environment and educational opportunities.
- Comfortable navigating command line interfaces.
- Ability to demonstrate good attitude, energy, and effort.
- Be Accountable, Focused, Adaptable, and Helpful.
What makes you uncommon:
- Experience managing Active Directory and Microsoft 365.
- Experience remotely managing devices in a blended operating system environment.
- Demonstrated success in a fast‐paced customer service environment.
- Clear communicator across a variety of styles, both written and verbal.
Location: London, England, United Kingdom
Associate IT Engineer in Harrow on the Hill employer: ReliaQuest
Contact Detail:
ReliaQuest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate IT Engineer in Harrow on the Hill
✨Tip Number 1
Network like a pro! Attend industry meetups or tech events where you can chat with IT professionals. Don’t be shy – introduce yourself and share your passion for technology. You never know who might have a lead on that perfect Associate IT Engineer role!
✨Tip Number 2
Get your hands dirty with practical experience. Volunteer for tech support roles or take on freelance gigs to build your troubleshooting skills. The more you practice, the more confident you'll feel when tackling those tricky queries in an interview.
✨Tip Number 3
Prepare for interviews by researching common IT scenarios and how to solve them. Brush up on your knowledge of networking concepts and customer service techniques. We want you to shine when discussing how you’d handle real-world issues!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search. Let’s get you on board as an Associate IT Engineer!
We think you need these skills to ace Associate IT Engineer in Harrow on the Hill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Associate IT Engineer role. Highlight your experience with Mac and Windows troubleshooting, customer service skills, and any relevant projects you've worked on. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your skills align with our needs. Don’t forget to mention your problem-solving abilities and your eagerness to learn from our talented team.
Show Off Your Technical Skills: In your application, be sure to showcase your technical skills, especially in areas like networking concepts and troubleshooting. We love candidates who can demonstrate their knowledge and experience in these areas, so don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at ReliaQuest
✨Know Your Tech Basics
Brush up on your knowledge of networking concepts like TCP and UDP, as well as troubleshooting techniques for both Mac and Windows systems. Being able to speak confidently about these topics will show that you’re ready to tackle the technical challenges of the role.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with internal employees, be prepared to discuss your previous customer service experiences. Think of specific examples where you helped someone solve a problem or improved their experience, as this will highlight your ability to function as the face of customer support.
✨Demonstrate Your Problem-Solving Approach
During the interview, be ready to walk through your systematic troubleshooting process. Use the STAR method (Situation, Task, Action, Result) to explain how you evaluate and resolve technical issues, showcasing your analytical skills and attention to detail.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company’s IT infrastructure and ongoing projects. This not only shows your genuine interest in the role but also gives you a chance to demonstrate your understanding of the industry and how you can contribute to their goals.
