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For Companies At a Glance
- Tasks: Provide tech support for systems, software, and hardware while managing service management software.
- Company: Join a dynamic social network focused on IT security and innovative technologies.
- Benefits: Gain hands-on experience in IT security with opportunities for growth and learning.
- Why this job: Perfect for tech enthusiasts eager to dive into the IT Security field and make an impact.
- Qualifications: Bachelor’s in Computer Science or related field; 0-3 years experience with Linux and Windows.
- Other info: Ideal for those with a passion for problem-solving and customer support.
The predicted salary is between 28800 - 48000 £ per year.
This candidate will be responsible for providing technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. This person will also be a key member for RQ Infrastructure, where they will be working with a variety of security technologies (SIEM, IDS/IPS, FIM, NAC) for field support and R&D. This individual will also be directly responsible for the configuration and management of enterprise level service management software. This is a great opportunity for someone interested in learning about the IT Security field.
The everyday hustle:
- Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
- Manage and configure enterprise level service management software.
- Respond to queries either in person, through email or over the phone.
- Write training manuals.
- Maintain daily performance of computer systems.
- Respond to email messages for customers seeking help.
- Ask questions to determine the nature of the problem.
- Walk customers through the problem-solving process.
- Install, modify, and repair computer hardware and software.
- Clean up computers.
- Run diagnostic programs to resolve problems.
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure the issue has been resolved.
- Gain feedback from customers about computer usage.
- Run reports to determine malfunctions that continue to occur.
Do you have what it takes?
- Bachelor’s Degree in a Computer Science related field.
- 0-3 years of experience with Linux and Windows operating systems.
- Basic understanding of Networking concepts (TCP, UDP).
- Experience resolving basic computer issues.
- Experience resolving software related issues.
- Ability to demonstrate good attitude, energy, and effort.
Associate IT Engineer employer: ReliaQuest
Contact Detail:
ReliaQuest Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate IT Engineer
✨Tip Number 1
Familiarise yourself with the specific security technologies mentioned in the job description, such as SIEM and IDS/IPS. Having a solid understanding of these tools will not only boost your confidence during interviews but also show us that you're genuinely interested in the IT Security field.
✨Tip Number 2
Practice your troubleshooting skills by setting up a home lab where you can experiment with both Linux and Windows operating systems. This hands-on experience will prepare you for the technical challenges you'll face in the role and demonstrate your proactive approach to learning.
✨Tip Number 3
Brush up on your communication skills, as you'll need to explain technical issues clearly to customers. Consider role-playing scenarios with friends or family to practice walking someone through a problem-solving process, which is crucial for this position.
✨Tip Number 4
Stay updated on the latest trends and developments in IT support and security. Following relevant blogs, forums, or social media channels can provide you with insights that may come in handy during interviews and show us that you're passionate about the industry.
We think you need these skills to ace Associate IT Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly with Linux and Windows operating systems. Include any specific projects or roles where you provided technical assistance or resolved software issues.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the IT Security field. Mention your educational background and any hands-on experience you have with networking concepts and troubleshooting.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully diagnosed and resolved technical issues in the past. This could be through specific scenarios where you helped customers or improved system performance.
Highlight Communication Skills: Since the role involves responding to queries and writing training manuals, emphasise your communication skills. Mention any experience you have in customer service or creating documentation that helps others understand technical processes.
How to prepare for a job interview at ReliaQuest
✨Show Your Technical Skills
Be prepared to discuss your experience with Linux and Windows operating systems. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills and be ready to demonstrate your knowledge of networking concepts like TCP and UDP.
✨Communicate Clearly
Since you'll be providing support to users, effective communication is key. Practice explaining technical issues in simple terms, as you may need to walk customers through problem-solving processes during the interview.
✨Demonstrate Your Problem-Solving Approach
Prepare to share examples of how you've resolved technical issues in the past. Highlight your ability to run diagnostic programs, isolate problems, and implement solutions, as these are crucial skills for the role.
✨Express Your Enthusiasm for IT Security
This position offers a great opportunity to learn about IT security technologies. Show your passion for the field by discussing any relevant projects or interests you have, and express your eagerness to grow within this area.
