Technical Product Manager

A key management role responsible for the technical performance of existing solutions, and ongoing management and delivery of the technology roadmap of the Reliance Protect and Reliance Technology Care Solutions solutions.

This role will own the new product development process ensuring the delivery of innovative products that meet customer needs and align with the company strategy.

Overall Purpose of the Role

• This role will have the management responsibility for the technical performance and quality of our solutions (hardware, software, apps), working closely with the wider company Dev Team on internal developed software and apps.

• Ownership of the technology roadmap aligning developments in technology and innovation with customer needs, market opportunities and the strategic direction of both the Reliance Protect and Reliance Technology Care Solutions business units.

• Responsibility for assessing new products, solutions and suppliers in line with the technology roadmap. To include evaluating features, quality, security, certification and commercial model(s), and technical expertise and credibility of suppliers.

• Project manage the key stakeholders including suppliers and internal development and IT teams to introduce and integrate new features and services that add value to our solutions.

• Thorough understanding of customer wants and needs and identify differentiators, market opportunities, and USPs against the competitor solutions.

• Management of new product development, firmware versions and firmware control processes including UAT processes, introduction into production through formal change control processes, liaising with all internal key stakeholder, and controlling the associated communications to customers as required.

• Responsible for the creation of technical specifications from business requirements.

• Responsible for product certification, compliance to relevant standards, and associated technical documentation.

• Bachelor’s degree in engineering or related field.

• 3 – 5 years in a technical product management role, ideally in wireless communication technologies.

• Proven ability to manage complex projects and multiple stakeholders.

• Excellent organisational skills with a logical, analytical approach to problem solving.

• Ability to manage and conduct product functional testing, creating and managing UAT programs

• Ability to become subject matter expert and ‘go to’ person in a variety of systems and technologies

• Excellent written and oral communication skills

• Excellent knowledge of Microsoft Office, Excel and Word

• Willingness to travel to other Reliance Offices and customer premises

• Security clearances to NPPV3 and SC

• Strong documentation skills

• Demonstrable project management skills and experience

• Full UK driving license

• Experience within robust ISO27001 and Cyber Essentials Plus environments

Personal Qualities

• Customer-centric mindset

• Strong analytical and problem-solving skills

• Focus on delivering measurable value

• Organised and efficient

• Highly motivated, tenacious, committed and professional

• Positive attitude

• Calm nature

• A good listener and excellent communicator

• Attention to detail

• Results driven

• Confidence dealing with both internal and external customers at all levels

• Ability to work calmly and efficiently under pressure

Competencies for Success

• Communication

• Decision making

• Flexibility and Adaptability

• Drive and motivation

• Initiative

• Interpersonal skills

• Customer focus

• Setting and managing priorities, goals, standards and performance metrics

To express an interest in this role please send your CV and a covering letter to Careers@Reliancehightech.co.uk. All job candidates will be screened to BS7858 standards to meet Reliance High-Tech’s / Reliance Protects vetting standards.