At a Glance
- Tasks: Manage customer orders and ensure a seamless order fulfilment process.
- Company: Join a global leader in plumbing solutions with a commitment to sustainability.
- Benefits: Competitive salary, diverse work environment, and opportunities for growth.
- Other info: Dynamic team culture that values innovation and collaboration.
- Why this job: Make a real impact by providing excellent customer service and support.
- Qualifications: Strong communication skills and a passion for helping customers.
The predicted salary is between 30000 - 42000 € per year.
Overview
Reliance Worldwide Corporation (RWC)\\u200b Plumbing Matters. We make it better. Our innovative products, built on a tradition of excellence, serve markets across plumbing, heating and construction to make our customers’ lives easier, while sustainably delivering unrivalled returns. We are publicly listed on the Australian stock exchange (ASX) with global headquarters in Atlanta, Georgia, USA, regional headquarters in Brisbane, Australia and London, UK. Our global family of trusted brands are committed to making a positive, lasting impact – we are better for our planet and better for our people. We operate in 45 facilities across 20 countries. We’re acquisitive and we’re laser focused on growth.
Our Culture
We’re big enough to make a difference and small enough for each one of us to make an impact. Whilst we operate on a global scale, we understand the importance of local markets by focusing on the needs of those markets. Our culture encourages our people to think differently, challenge the status quo and shape the world around us. Our values SPIRIT drive how we work together with a focus on Safety, Passion, Integrity, Reliability, and innovation, together as one global team. We have something special here – not just what we do, but who we are. We\\\'re not afraid to try new things; we punch above our weight; and we move with speed. Our strategy ensures we provide a safe environment for our people, and we actively promote diversity and inclusion. We are dedicated to sustainable practices and making a positive contribution to the community we serve. Everyone at RWC makes a valuable contribution to our business. Sound like somewhere you can see yourself. Read on.
At RWC a customer service representative is responsible for managing the end-to-end order fulfilment process from taking customer orders to delivering the product. The customer service representative ensures that orders are accurate, complete, and delivered on time. They must also be able to manage customer enquiries and complaints in a professional and timely manner. As well as maintaining accurate records of all orders, the customer service presentative also proactively coordinates with other departments to ensure that orders are properly processed and delivered on time and in full.
Other duties to ensure a seamless experience include ensuring the accuracy of pricing, inventory management and providing excellent customer service by ensuring that the customer is fully updated throughout the order lifecycle.
Primary Job Duties & Responsibilities
Receiving and processing customer sales orders in SAP
Ensuring accuracy and completeness of customer orders
Communicate with customers by phone & email, answering their queries and resolve problems
Monitor customer orders and proactively keep customers informed of the order status
Provide advice and support to customers regarding the company’s products and services
Handle and resolve customer complaints with understanding and diplomacy
Utilise the internal customer management software to track all order processes
Build strong relationships & report with both internal and external customers
Advise on company information and processes, as well as deals and promotions (in the future)
Work with sales and other departments to ensure on time in full deliveries.
Ad-hoc duties within the skillset, as and when required
Drive brand awareness and promotion
Performance standards
Achieve monthly KPIs:
Call & Email Management
Order Management
Case Management
Quality Assurance
Compliance
Personal profile
Excellent Customer Service skills with a passion for customer service
High attention to detail
Good time management and organizational skills
Ability to work to deadlines and maintain accuracy.
Good communicator and an engaging facilitator
Enthusiastic team player but also able to work independently.
Computer literate and proficient in Word, PowerPoint, Excel, and Outlook
Knowledge of SAP or similar ERP system and Salesforce (preferred)
Customer Service Representative in West Drayton employer: Reliance Worldwide Corporation
Reliance Worldwide Corporation (RWC) is an exceptional employer that values its employees and fosters a culture of innovation and collaboration. With a commitment to safety, diversity, and sustainability, RWC provides ample opportunities for personal and professional growth within a supportive environment. As a Customer Service Representative, you will play a vital role in ensuring customer satisfaction while being part of a global team that makes a positive impact on the community and the planet.
Contact Detail:
Reliance Worldwide Corporation Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Representative in West Drayton
✨Tip Number 1
Get to know the company inside out! Research Reliance Worldwide Corporation and its values. When you understand their culture and mission, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common customer service scenarios. Think about how you'd handle tricky situations or complaints, and be ready to share your experiences.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our team at RWC.
We think you need these skills to ace Customer Service Representative in West Drayton
Some tips for your application 🫡
Show Your Customer Service Skills:When you're writing your application, make sure to highlight your customer service experience. We want to see how you've handled enquiries and complaints in the past, so share specific examples that showcase your skills!
Be Detail-Oriented:Attention to detail is key for this role. As you write your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is accurate and polished.
Tailor Your Application:Make your application stand out by tailoring it to our company culture and values. Mention how your personal values align with our SPIRIT values – Safety, Passion, Integrity, Reliability, and Innovation. We love seeing candidates who resonate with our mission!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at RWC!
How to prepare for a job interview at Reliance Worldwide Corporation
✨Know Your Stuff
Before the interview, make sure you understand RWC's products and services. Familiarise yourself with their customer service approach and how they handle order fulfilment. This will show that you're genuinely interested in the role and the company.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've excelled in customer service. Highlight situations where you resolved complaints or went above and beyond for a customer. This aligns perfectly with RWC's focus on providing excellent customer service.
✨Be Ready to Discuss Teamwork
RWC values collaboration, so be prepared to talk about how you've worked effectively in a team. Share specific instances where you contributed to a group goal or helped a colleague, demonstrating your ability to work well with others.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready about the company culture, team dynamics, or growth opportunities. This shows your enthusiasm for the role and helps you gauge if RWC is the right fit for you.
