At a Glance
- Tasks: Provide exceptional customer service and support to members over the phone.
- Company: Join Reliance One, a growing financial services team in Brighton, MI.
- Benefits: Enjoy competitive pay, medical benefits, 401(k), and onsite gym access.
- Other info: Dynamic work environment with career growth opportunities and a hybrid work model after six months.
- Why this job: Make a real impact by helping members achieve their financial goals.
- Qualifications: Customer service experience preferred, but not required; strong communication skills needed.
The predicted salary is between 36000 - 48000 £ per year.
Member Experience Associate
Pay
$18.00+ per hour (based on experience)
Job Type
Direct Hire
Work Schedule
Full-Time, 10:00 AM – 7:00 PM. First 6 months are ALL ONSITE in Brighton, then will move to a hybrid role (Tuesday, Wednesday, Thursday onsite).
Benefits
Medical, Dental, Vision, 401(k), Profit Sharing, Quarterly Reviews, Career Growth Opportunities, Onsite Gym, Café, Espresso Machine, Sauna
- About the Opportunity
- Reliance One, Inc. is seeking a
Member Experience Associate to join a growing financial services team in Brighton, MI.
This customer-focused role serves as the first point of contact for members calling with questions regarding accounts, loans, debit card applications, and other financial services.
The ideal candidate will have excellent customer service skills, strong computer proficiency, and the ability to navigate challenging conversations with professionalism and empathy.
Prior call center experience is not required, making this an excellent opportunity for candidates with retail, hospitality, banking, or customer service backgrounds.
Responsibilities
- Serve as the first point of contact for members, providing exceptional service and support over the phone.
- Assist members with questions regarding accounts, loans, debit applications, and other financial products and services.
- Resolve member concerns through effective problem-solving and conflict resolution.
- Build strong relationships by actively listening and identifying member needs.
- Educate members on available financial products and services that support their financial goals.
- Open and maintain deposit accounts, including specialty and business accounts.
- Identify opportunities to recommend additional products and services that benefit members.
- Educate members on consumer loan and credit card options.
- Originate, process, and close consumer loans.
- Accurately document member interactions and maintain records within company systems.
- Collaborate with team members to support departmental goals and deliver an exceptional member experience.
- Adapt to new technologies, processes, and changing priorities in a fast-paced environment.
Qualifications & Skills
- High School Diploma or GED required.
- 1–2 years of customer service experience in retail, banking, hospitality, financial services, or a related field preferred.
- Strong customer service and relationship-building skills.
- Excellent verbal and written communication abilities.
- Strong conflict resolution and problem-solving skills.
- Proficient computer skills and ability to learn new systems quickly.
- Ability to multitask and work effectively in a fast-paced environment.
- Positive attitude and team-oriented mindset.
- Call center experience is not required.
Reliance One, Inc. is an Equal Opportunity Employer.
We provide equal employment opportunities to all employees and applicants and prohibit discrimination and harassment of any kind, without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local laws.
#INDLOXO
Member Experience Associate in Brighton employer: Reliance One
Reliance One, Inc. is an exceptional employer located in Brighton, MI, offering a vibrant work culture that prioritises employee well-being and growth. With competitive pay starting at $18.00 per hour, comprehensive benefits including medical, dental, and vision coverage, as well as opportunities for career advancement and a supportive environment, employees can thrive both personally and professionally. The onsite amenities such as a gym, café, and sauna further enhance the workplace experience, making it an ideal choice for those seeking meaningful employment in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Member Experience Associate in Brighton
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Reliance One. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Member Experience Associate in Brighton
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Reliance One.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Reliance One's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Reliance One
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Reliance One.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Reliance One will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Reliance One employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
