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- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a supportive IT team in a dynamic tech environment.
- Benefits: Enjoy ongoing training, competitive salary, and hybrid work options.
- Why this job: Kickstart your IT career with clear progression opportunities and mentorship.
- Qualifications: 3 years of IT support experience and strong communication skills.
- Other info: Casual dress code and on-site parking available.
The predicted salary is between 22000 - 25000 £ per year.
We\’re looking for an enthusiastic and customer-focused 1st Line IT Support Helpdesk Engineer to join our IT team. This is a great opportunity for someone with previous experience in an IT support or helpdesk role who is looking to develop their skills further and progress within IT.
As the first point of contact, you\’ll support users with everyday technical issues via phone, email, and our ticketing system. You\’ll work across a range of technologies, handling hardware, software, and account-related queries, while building a strong foundation for your IT career.
Key Responsibilities
- Act as the first point of contact for IT queries, incidents, and service requests.
- Provide support via phone, email, remote tools, and in person.
- Log, track, and manage tickets through the helpdesk system.
- Troubleshoot and resolve common hardware, software, and network problems.
- Network and Firewall management/support
- Escalate more complex issues to 2nd/3rd line teams when required.
- Assist with user account administration (e.g., password resets, permissions).
- Help set up and configure laptops, desktops, and mobile devices.
- Maintain accurate records of issues and solutions for knowledge sharing.
- Deliver excellent customer service and clear communication to end users.
Skills & Qualifications
Essential
- At least 3 years of experience in an IT support or helpdesk environment.
- Good knowledge of Windows OS, macOS and common desktop applications.
- Microsoft 365 – Exchange, SharePoint, Teams
- Telecommunications – VoIP Systems
- Strong communication and customer service skills.
- Enthusiasm for problem-solving and continuous learning.
- Ability to manage time effectively and prioritise workloads.
- Positive, proactive attitude and ability to work well in a team.
- Have a full, clean UK driving licence and own vehicle.
Desirable:
- Experience with Active Directory, Exchange, or ticketing/helpdesk systems.
- Basic networking knowledge (e.g., TCP/IP, Wi-Fi, printers).
- IT certifications (CompTIA A+, Microsoft Fundamentals, or equivalent).
What We Offer
- Ongoing training and professional development.
- A supportive team with mentoring from experienced IT staff.
- Clear progression opportunities into 2nd Line Support and beyond.
- Competitive salary and benefits package.
Job Types: Full-time, Permanent
Pay: £22,000.00-£25,000.00 per year
Benefits:
- Casual dress
- Company pension
- On-site parking
Work Location: Hybrid remote in Leicester LE4
1st Line IT Support employer: RELIANCE IT SERVICES
Contact Detail:
RELIANCE IT SERVICES Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line IT Support
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice common IT support scenarios with a friend or family member. Role-playing can help you feel more confident when discussing how you'd handle real-life technical issues during the interview.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows you're engaged and keen to learn more about the role and the team. Plus, it gives you a chance to find out if the company is the right fit for you.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and keep you on their radar. It’s a simple way to show your enthusiasm for the position.
We think you need these skills to ace 1st Line IT Support
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for IT shine through! We love seeing candidates who are genuinely excited about helping others and solving problems. A little enthusiasm can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience in IT support or helpdesk roles. We want to see how your skills align with the responsibilities listed in the job description. Use specific examples to demonstrate your problem-solving abilities and customer service skills.
Keep It Clear and Concise: We appreciate a well-structured application that gets straight to the point. Avoid jargon and keep your language clear. This shows us that you can communicate effectively, which is crucial for a 1st Line IT Support role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for both of us!
How to prepare for a job interview at RELIANCE IT SERVICES
✨Know Your Tech Basics
Brush up on your knowledge of Windows OS, macOS, and common desktop applications. Be ready to discuss how you've tackled technical issues in the past, as this will show your hands-on experience and problem-solving skills.
✨Customer Service is Key
Since this role is all about helping users, think of examples where you've delivered excellent customer service. Prepare to share how you handled difficult situations or resolved user queries effectively, showcasing your communication skills.
✨Familiarise Yourself with the Tools
Get to know the ticketing systems and remote support tools commonly used in IT support. If you have experience with any specific systems, be sure to mention them during the interview, as it shows you're ready to hit the ground running.
✨Show Enthusiasm for Learning
Express your eagerness to learn and grow within the IT field. Mention any relevant certifications or courses you've completed, and be prepared to discuss how you stay updated with new technologies and trends in IT support.