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- Tasks: Provide top-notch technical support and manage IT systems for clients.
- Company: Join Reliance High-Tech, the UK's leading security solutions provider.
- Benefits: Enjoy a full-time role with competitive pay and growth opportunities.
- Why this job: Be part of a dynamic team that values innovation and customer focus.
- Qualifications: Experience in IT support, Microsoft 365, and networking is essential.
- Other info: Applications close on 15th August 2025; apply now!
The predicted salary is between 24000 - 38400 £ per year.
Technical Support Engineer – Office based
Join to apply for the Technical Support Engineer – Office based role at Reliance High-Tech
Technical Support Engineer – Office based
Join to apply for the Technical Support Engineer – Office based role at Reliance High-Tech
Get AI-powered advice on this job and more exclusive features.
This range is provided by Reliance High-Tech. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
Please submit applications before closing date of 15.8.25
Reliance High-Tech is the UK\’s largest independent integrator/installer of security and Lone Worker Solutions solutions. We are trusted by leading brands and organisations to protect their people, assets and reputations through innovative technology and specialist expertise.
Unique in the industry, Reliance High-Tech combines the capability and footprint of a large organisation, with the agility and customer focus of an independent business.
We operate at the top end, for the most discerning clients, in the most demanding and complex environments with the highest stakes, and always with integrity and customer focus.
Role
The purpose of this role is to deliver high-quality technical support and systems expertise for both internal and external customers. You will work across a wide spectrum of systems / IT and physical security technologies — from day-to-day support, preventative maintenance, to server / infrastructure projects.
Your Responsibilities
- Provide responsive, hands-on support to users, systems and customers
- Design, implement, and maintain both on-premises and cloud-based infrastructure solutions
- Support IT compliance and certification processes (e.g. ISO27001, CE+)
- Maintain documentation for systems, assets, and credentials
- Play a key role in transitioning legacy infrastructure to cloud-native platforms
- Ensure that all prebuilt / preconfigured solutions are configured and setup in line with IT best practices.
Your Competencies
Essential:
- Proven experience in IT support / Infrastructure roles
- Hands on experience with Microsoft 365, Active Directory, Entra ID, and Intune
- Experience with virtualisation (Hyper-V)
- Networking knowledge (IP, firewalls, basic architecture)
- Hands-on experience with Microsoft Azure or AWS
- Clear communication skills and strong documentation ability
Desirable:
- Familiarity with SQL / Database awareness
- Experience integrating platforms and systems
- Active certifications in relevant IT/ Networking areas
- Knowledge of ISO27001, CE+, or similar frameworks
Your Profile
Personal Qualities
- Self-motivated and proactive
- Strong analytical and problem-solving mindset
- Comfortable working in a dynamic, small-team environment
- Adaptable and open to change
- Committed to delivering high standards and continuous improvement
- Holds a full UK driving licence and has access to own transport
All job candidates will be screened to BS7858 standards to meet Reliance High-Tech\’s vetting standards.
If you have not heard from us within two weeks of submitting your application, unfortunately, it means your application has not been successful at this time.
We will, however, keep your details on file, and if your skills and experience align with future opportunities, we may contact you directly.
Clsing date 15th August 2025
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
-
Industries
IT Services and IT Consulting
Referrals increase your chances of interviewing at Reliance High-Tech by 2x
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Technical Support Engineer - Office based employer: Reliance High-Tech
Contact Detail:
Reliance High-Tech Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Engineer - Office based
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft 365, Active Directory, and Azure. Having hands-on experience or even a project to showcase your skills can make you stand out.
✨Tip Number 2
Network with current or former employees of Reliance High-Tech on platforms like LinkedIn. Engaging with them can provide you with insider knowledge about the company culture and expectations, which can be invaluable during interviews.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on your problem-solving skills and understanding of IT compliance standards like ISO27001. Being able to discuss these topics confidently can set you apart from other candidates.
✨Tip Number 4
Showcase your adaptability and commitment to continuous improvement during interviews. Share examples of how you've successfully navigated changes in technology or processes in previous roles, as this aligns well with the company's values.
We think you need these skills to ace Technical Support Engineer - Office based
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Technical Support Engineer position. Understand the key responsibilities and required competencies, such as experience with Microsoft 365, Active Directory, and cloud infrastructure.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that match the job requirements. Emphasise your hands-on experience with IT support, infrastructure roles, and any specific technologies mentioned in the job description.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for the role and the company. Mention how your background aligns with their needs and express your enthusiasm for contributing to their team.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at Reliance High-Tech
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Microsoft 365, Active Directory, and virtualisation technologies like Hyper-V. Be prepared to discuss specific projects or challenges you've faced in these areas.
✨Demonstrate Problem-Solving Abilities
Reliance High-Tech values a strong analytical mindset. Prepare examples of how you've tackled complex technical issues in the past, focusing on your thought process and the solutions you implemented.
✨Communicate Clearly
Effective communication is key in this role. Practice explaining technical concepts in simple terms, as you may need to support users who aren't as tech-savvy. Strong documentation skills will also be beneficial.
✨Understand Compliance Standards
Familiarise yourself with IT compliance frameworks like ISO27001. Be ready to discuss how you've contributed to compliance processes in previous roles, as this is an important aspect of the position.
